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Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 18, 2022 at 7:47 pm #1345144
    CPM_usa

    Hello,

    For some reason, I can’t get the footer to display correctly. The website recently switched the view to some sort of default view even though we have the widgets correctly set up. It was working fine a few weeks ago.

    I test disabling the plugin, re-installing WordPress, and re-adding the widgets. But nothing is working.

    Please let me know what we can do about this

    March 19, 2022 at 9:56 am #1345168
    Rikard

    Hey CPM_usa,

    Are you overriding footer.php or header.php in a child theme? If so, then try replacing those files with the parent theme files, then add your customisations back in.

    Best regards,
    Rikard

    March 21, 2022 at 4:19 pm #1345364
    CPM_usa

    HI there – i tried this, but not I’m getting an error in the footer.

    March 21, 2022 at 5:18 pm #1345376
    Rikard

    Hi,

    Please send us admin WordPress and FTP login details in private. Also please verify that you have backups of your site, and give us permission to change relevant files on your installation.

    Best regards,
    Rikard

    March 22, 2022 at 7:17 pm #1345570
    CPM_usa

    Here you go.

    March 23, 2022 at 4:40 am #1345604
    Nikko

    Hi CPM_usa,

    I tried to login with the credentials provided, however I’m getting this:

    ERROR: The username or password you entered is incorrect.

    Best regards,
    Nikko

    March 23, 2022 at 2:53 pm #1345685
    CPM_usa

    Try with this password

    March 23, 2022 at 6:32 pm #1345732
    Rikard

    Hi,

    Thanks for the update. The new password works for WordPress, but we’re still missing FTP login details.

    Best regards,
    Rikard

    March 28, 2022 at 3:51 pm #1346321
    CPM_usa

    Here you go

    March 28, 2022 at 6:28 pm #1346336
    Rikard

    Hi,

    Thanks for that. I renamed the old header.php and footer.php, then uploaded the new files, and your footer is showing as it should now. If you are not overriding anything in the files in question, then you can delete all 4 files.

    Best regards,
    Rikard

    March 28, 2022 at 7:58 pm #1346347
    CPM_usa

    Hi there – i’ve cleared my cache, but it looks like the errors are in both the header and the footer.

    March 29, 2022 at 5:26 am #1346367
    Nikko

    Hi CPM_usa,

    I have checked your site and I don’t see any errors in the header or footer area.
    Can you show us a screenshot of it?
    Can you try to open in Chrome using incognito mode? or try to clear the browser cache? as it may just be caching issues.

    Best regards,
    Nikko

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