Viewing 19 posts - 31 through 49 (of 49 total)
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  • #1070356

    Hi,
    Please include a admin login in the Private Content area, so I can take a look.

    Best regards,
    Mike

    #1070373

    ok here you are

    #1070524

    Hi,
    Thanks for the login, I see that it is not working, but it is on my site, I even downgraded to v4.5.2 that you are using.
    Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    #1071208

    I have tried to do as you said, disabling all plugins, but nothing changed

    #1071638

    Hi,
    This is odd because on my install the links work and I can highlight the test in the flip box, but I can’t in yours.
    You have this javascript error:

    "mixpanel" object not initialized

    My research shows that Mixpanel is an analytics platform, are you using this? can you disable this?

    Best regards,
    Mike

    #1071697

    no, i never even heard of it. I have the google analytics plugin installed (Google Analytics Dashboard per WP (GADWP)), but i tried disinstalling it to see if it was that, but nothing changed. I can’t even update my enfold theme, it’s giving error. maybe it would be fixed with the update?

    • This reply was modified 5 years, 1 month ago by BlueSolution.
    #1071793

    Hi,
    It’s worth a try, Please include FTP access in the Private Content area, so I can update for you.

    Best regards,
    Mike

    #1071856

    thank you!!

    • This reply was modified 5 years, 1 month ago by BlueSolution.
    #1072162

    Hi,
    Thank you for the FTP access, I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself.
    Once you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    This didn’t seem to help with the link issue, I will try to research this some more, in the meantime please check your site and let us know if you have any errors from updating the theme.

    Best regards,
    Mike

    #1072229

    Thank you Mike , it seems to work fine, i would be happy if you could delete the enfold-old, so i don’t make some kind of mistake. Now i just hope to resolve the link issue in some way.

    Karina

    #1072498

    Hi,
    I deleted the “enfold-old” So while trying to figure out what is going on with your icon grid, I created a new one below yours and the links are working fine, the only difference is yours have a border around them, please check. Perhaps the old theme created them with an error, and you can use the new ones instead?

    Best regards,
    Mike

    #1072570

    Thank you very much! I tried to put borders on yours too, and i now see that the borders are the problem , using borders all around or the borders only between the boxes, the links stop working. Is it something that you will resolve in the future? It would be better if you could use the border options.

    thank you again for your fast help

    • This reply was modified 5 years, 1 month ago by BlueSolution.
    #1072637

    Hi,
    How are you adding the borders? I would like to recreate the issue on my localhost.
    Meanwhile to have borders, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.page-id-954 .avia-icongrid-wrapper {
    border:2px solid rgba(211, 211, 211, 1); 
    }

    feel free to adjust the color and width.

    Best regards,
    Mike

    #1072663

    In the icon grid, under layout ( in italian it’s aspetto ), the first options is grid borders: no borders, borders between the sections or borders between and above). So it wold be nice if it could work

    #1072856

    Hi,
    Please try the css above.

    Best regards,
    Mike

    #1073267

    thank you, with the css it’s working.

    #1073502

    Hi,
    That is great news, I tried to isolate the problem with borders, but have not yet. Will the css be satisfactory as a solution?

    Best regards,
    Mike

    #1083659

    Hi Mike, could i ask for your help on another website? So i put in an old enfold theme just for showing the client the two pages that was needed at the moment. But now i need to complete the website, so i bought a new enfold. Should I upload via ftp as you did with the other website?

    #1083897

    Hi,
    If you have created two pages that you don’t want to lose, then yes, please try following the steps I described earlier

    Best regards,
    Mike

Viewing 19 posts - 31 through 49 (of 49 total)
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