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    I am seeing some issues on my site with videos embedding – in Firefox browser some videos go directly to youtube or vimeo instead of playing on the page. (see private content)
    In chrome and safari they are fine.
    Can you see what the issue is?

    • This topic was modified 1 year, 6 months ago by Munford.

    Hi Nancy,

    I can’t see that happening on my end, the video is playing on your actual site in both Chrome and Firefox. Is there a way for us to reproduce the problem you are seeing on your end?

    Best regards,


    hmm not sure.
    Here’s what I see in firefox. https://imgur.com/a/o0QnIZ2
    Maybe it’s a firefox extension issue?
    glad to hear it’s OK for you though



    Thanks for the screenshot, I’m not sure I understand the problem in the screenshot though? I just checked on a different machine than before, and it’s working as it should in both Chrome and Firefox on my end.

    It might be a browser plugin or local problem yes, could you try using a private window to see if that helps? You could also try using a different machine.

    Best regards,


    The screenshot is the fallback image and the play button links to youtube instead of the inline player.
    The firefox private window was fine – so does that mean it’s an extension issue?



    Thanks for the update. If it’s working as it should in the private window, then it’s likely a problem with your regular browser. What happens if you clear the cache from it, and restart? If that doesn’t make any difference, then you can try to deactivate plugins which might be causing this problem.

    Best regards,

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