Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 28, 2024 at 5:23 pm #1472528
    UweS

    Hallo Support,
    beim Versuch, Euer Kontaktformular, abgesichert mit Google reCaptcha V2, abzusenden, bekamen Kunden (und ich, mit Safari, nicht aber mit Chrome) sporadisch diese Fehlermeldung zu sehen:

    Ungültiges Formular für reCAPTCHA gesendet.
    Das Formular konnte nicht übermittelt werden. Bitte lade die Seite neu, und versuche es erneut.

    Inzwischen scheint es wieder zu gehen.

    Was war da los, unter welchen Umständen kommt das wieder vor?
    Vielen Dank für Eure Unterstützung!
    Uwe

    November 29, 2024 at 4:09 am #1472554
    Ismael

    Hey UweS,

    Thank you for the inquiry.

    It might be a plugin conflict or an issue with a custom script. Is this still happening? Please provide a link to the page with the contact form so that we can check it.

    Best regards,
    Ismael

    November 29, 2024 at 10:27 am #1472570
    UweS

    Hi Ismael,
    Thank you for your prompt response!
    Currently it seems to work fine, but I don’t think that I have made relevant changes, so it might sporadically happen again…
    I’ve put the site link in the private cont section.
    Thank you!
    Uwe

    November 29, 2024 at 5:31 pm #1472587
    Rikard

    Hi,

    Thanks for the update. Could you let us know if this should happen again, or if there is a sure way of reproducing it please?

    Best regards,
    Rikard

    December 2, 2024 at 9:58 am #1472692
    UweS

    Hi Rikard,
    for now, everything is fine, and I don’t know a way to reproduce it.

    So I’ll come back to you if it reoccurs.

    thank you!

    Bye
    Uwe

    December 2, 2024 at 7:01 pm #1472733
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

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