Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • September 30, 2020 at 2:06 pm #1249644
    original52

    Hi, after the update from php 7.1 to 7.2/7.3/7.4 if i click on “enfold” in the admin panel, i can see only the first page, without sub-menus.
    And if i try to go to appareance > customize i got this error (check private content):

    I think the problem can be related to an “obsolete” version of enfold (i have the 4.5.2 installed) but with this error i cant update it.
    Whai can i do? thanks.

    September 30, 2020 at 4:53 pm #1249704
    Victoria

    Hey original52,

    If you recently updated enfold theme and get an HTTP 500 error here is what you should do to resolve this issue:

    1. Deactivate all plugins if you are able to access WordPress backend.

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line 

    define('WP_MEMORY_LIMIT', '256M');

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Victoria

    September 30, 2020 at 5:32 pm #1249719
    original52

    Hello Victoria, i tried all the steps but nothing resolved.
    Btw i didnt update the enfold theme and get an HTTP 500 error as you said, i just updated via hosting company the php version and now enfold is not working properly.
    Il’attach a link with the screenshot of how i see my enfold primary screen.

    Now, i think that a manual update of enfold maybe can resolve this issue. Do i have to manually delete and upload a fresh copy of enfold?
    NOTE: its extremely important that the content of the site remains the same.

    October 2, 2020 at 1:36 pm #1250065
    Rikard

    Hi,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 5, 2020 at 11:30 am #1250562
    original52

    Hi,
    updating enfold via ftp resolved all the fatal errors, now is working fine.
    the only small error i got now is this: “Warning: setcookie() expects parameter 3 to be integer, array given in /web/htdocs/www.artigianaletti.it/home/wp-content/themes/enfold/includes/helper-privacy.php on line 303”

    Thanks.

    October 6, 2020 at 8:17 am #1250749
    Rikard

    Hi,

    Great, I’m glad that you got things working again. If you need further help with the warning you referred to then please post admin WordPress login details in private so that we can have a closer look.

    Best regards,
    Rikard

    October 8, 2020 at 11:04 am #1251371
    original52
    This reply has been marked as private.
    October 9, 2020 at 1:17 pm #1251694
    Rikard

    Hi,

    Thanks for that. I can’t see any warnings on either the front or backend though. Where exactly are you seeing them? If you should have any further problems then please update to the latest version of the theme (4.7.6.4) to see if that helps: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    October 12, 2020 at 9:24 am #1252208
    original52

    Is not a backend error, is a frontend error, and it “ruins” the website on smartphones. This error came up after the php + enfold update.
    I’ve uploaded 2 screen of this error on desktop and smartphone.
    Waiting for help.

    Thanks.

    October 13, 2020 at 8:04 am #1252461
    Rikard

    Hi,

    Thanks for the screenshots, but I can’t reproduce that on my end. Please see screenshot in private. I can’t see it on mobile either. How can we reproduce the problem you are seeing on your end?

    Best regards,
    Rikard

    October 13, 2020 at 9:14 am #1252479
    original52

    You’re right, i ve tried some different browsers and i can see the bug only on firefox (desktop) and internet samsung (mobile).
    Maybe can be a cache problem? can you verify if you have the same error in those 2 browsers?

    October 14, 2020 at 7:14 am #1252682
    Rikard

    Hi,

    Thanks for the update. I checked your site on Firefox as well but I can’t see any problems there either. What happens if you load your site in a private window in Firefox? I can’t check on a Samsung device unfortunately, since I don’t have one. But if things work in a private window in Firefox, then it’s likely that you are getting locally cached results on your phone.

    Best regards,
    Rikard

    October 19, 2020 at 9:35 am #1253871
    original52

    Cache reset on firefox and android phone and the website is running correctly.
    Now the problem will be to explain to the customer how to clear cache :D
    Btw, problem solved, thanks.

    October 19, 2020 at 11:09 pm #1254173
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Fatal wp error after php update’ is closed to new replies.