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  • #1298346

    Hi there folks,
    We are having a problem with our client’s site and I noted on another thread to start a new thread about it.
    I would appreciate some help in fixing it.

    Fatal error: Uncaught Error: Call to undefined method avia_sc_post_metadata::popup_key() in /home/customer/www etc

    Will you be able to advise my contractor web Team on how to fix it? I can put them in contact with you. Or do you need to get into the site to assess it?

    Regards
    WT

    #1298438

    Hi there Kreisi Support Team,
    More info for you. Please see the Private content below.

    Thanks in advance for your assistance

    Regards
    WT

    #1298570

    Hi again,
    Please see the screenshot regarding the “Broken Theme” message,
    Hope Mods can assist. :)

    Thanks
    WT

    • This reply was modified 6 days, 17 hours ago by  willythompson.
    #1298711

    Hi,

    Thank you for the inquiry.

    The error occurs because the site contains an older version of the theme, v4.5.7. You have to manually update it via FTP to version 4.8.2. Please check the documentation for more info about theme updates.

    // https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Ismael

    #1298829

    Hi Ismael,
    Thank you, appreciate your response.

    My Team has done as advised, latest Theme file was uploaded via FTP but was updated but still, the issue persists. My guys said to let you know and ask for help. Anything else we need to try?

    Regards
    WT

    #1298872

    Hi Ismael,
    Things were looking up this morning. Website Theme & login is now back & working correctly. It needed time I guess to fully comeback on line.
    Thank you for your assistance.

    Regards
    WT

    #1299146

    Hi,

    Thanks for the update, so everything is working as it should now then? Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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