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  • #1088107

    Hi there,
    This is a website I built several years ago, and no longer manage. That said, it is for my mom so I’m doing her a favor to get it running again. The PHP was recently updated to version 7.2, after running on an old version for quite some time. The website and Enfold itself have not been updated in a long time, and now cannot be accessed. Both front-end and WP-admin are down. You can see the errors when trying to access http://vashonportagecanvas.com/wp-admin/

    And the same errors when trying to access http://vashonportagecanvas.com

    Please let me know if you can help! Thank you,

    Jadyn

    #1088524

    Hey Jadyn,

    Sorry for the problem. Could you try to update to the latest version of the theme (4.5.5) to see if that helps please? The update to 4.5.x has to be done manually from the version 4.4.1 and below, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please delete the old version of the theme, then upload the new one. Make sure that you have backups of the site before you start updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1088532

    Thanks Rikard. I already did the last update manually via FTP, as I wasn’t even able to access the wordpress admin. I deleted the entire enfold folder, then uploaded the new version, as you have suggested above. Still getting fatal error.

    #1089827

    Hi,

    Looks like an issue with the theme’s widgets. Please add this code in the functions.php file to disable the widgets temporarily.

    add_filter( 'sidebars_widgets', 'avf_disable_sidebars_widgets' ); 
    function avf_disable_sidebars_widgets( $sidebars_widgets ) 
    { 
       $sidebars_widgets = array( false ); 
       return $sidebars_widgets; 
    }
    

    And then try this plugin to disable the deprecated widgets.

    // https://wordpress.org/plugins/wp-widget-disable/

    Remove the code after disabling the widgets.

    Best regards,
    Ismael

    #1089835

    Not sure what I’m missing here, but still getting the same fatal error. I entered the code exactly as you posted at the end of the functions.php file, and re-uploaded it. I also installed that plugin, but cannot access it since I can’t access the WP admin.

    #1090391

    Hi JadynWelch01,

    You need to go to the file via FTP and remove this code that breaks things.

    Best regards,
    Victoria

    #1090480

    Hi Victoria,
    Which code are you referring to? I don’t understand…

    #1090947

    Hi,

    What is the current version of WordPress in that installation? We have fixed some of the theme-related issues, but there are still errors because some of the WordPress core functions are not recognize. The site is probably using an old version of WordPress. Please download the latest version (5.1.1) of the software and override your installation manually via FTP.

    // https://wordpress.org/download/

    Best regards,
    Ismael

    #1093431

    Thank you Ismael, I am now able to at least see the front end of the website. However, I still cannot access the backend, and I am getting these errors:

    Warning: ksort() expects parameter 1 to be array, object given in /homepages/42/d356928100/htdocs/html/wordpress/wp-content/plugins/bbpress/includes/core/template-functions.php on line 316

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/42/d356928100/htdocs/html/wordpress/wp-content/plugins/bbpress/includes/core/template-functions.php:316) in /homepages/42/d356928100/htdocs/html/wordpress/wp-includes/pluggable.php on line 1251

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/42/d356928100/htdocs/html/wordpress/wp-content/plugins/bbpress/includes/core/template-functions.php:316) in /homepages/42/d356928100/htdocs/html/wordpress/wp-includes/pluggable.php on line 1254

    #1093815

    Hi,

    Thanks for the update.

    It seems to be an issue with the bbPress plugin. Please go to the wp-content directory and rename the “plugins” folder to deactivate the plugins temporarily. Or download the latest version of the bbPress plugin and override the current plugin folder.

    Best regards,
    Ismael

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