Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • November 21, 2021 at 10:06 pm #1329859
    leprodukte

    Hello!

    Our Enfold theme is broken since tonight. We have just received the following message from wordpress:

    WordPress caught an error with your theme, Enfold.
    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.8.2
    Current theme: Enfold (version 4.8.7.1)
    Current plugin: (version )
    PHP version 7.4.25

    Since it is a company presence we would be happy about quick help!

    Thanks!
    David

    November 22, 2021 at 6:04 am #1329889
    Rikard

    Hi David,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 22, 2021 at 7:52 am #1329897
    leprodukte

    Hi Rikard,

    See below. Thanks in advance!

    Best regards,
    David

    November 22, 2021 at 11:21 am #1329912
    leprodukte

    Hi Rikard,

    do you have everything you need?
    Is there already a hint what the error could be?
    Sorry for asking, but since it is a sales page, time is a bit short.

    Thank you and best regards,
    David

    November 22, 2021 at 11:35 am #1329916
    Rikard

    Hi David,

    Thanks for the update. I’m getting a 503 error when trying to load your site:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Could you let us know when it’s back up please?

    Best regards,
    Rikard

    November 22, 2021 at 11:36 am #1329917
    leprodukte
    This reply has been marked as private.
    November 22, 2021 at 12:03 pm #1329923
    leprodukte
    This reply has been marked as private.
    November 22, 2021 at 12:25 pm #1329933
    Rikard

    Hi,

    Yes, your home page load fine on my end too, the error occurs on the WordPress login page though, so we can’t login to the backend.
    Also, when and how are you seeing the error message you sent? Is anything not working as it should on your site, aside from the 503 error, or did you only get an email? If you only got an email, it might only have been something temporary.

    Best regards,
    Rikard

    November 22, 2021 at 12:34 pm #1329934
    leprodukte

    Hi Rikard,

    Yes, your home page load fine on my end too, the error occurs on the WordPress login page though, so we can’t login to the backend.

    If I visit https://www.moosthaler-filzuntersetzer.de/wp-admin/ and use the following login data I am able to login:

    Also, when and how are you seeing the error message you sent? Is anything not working as it should on your site, aside from the 503 error, or did you only get an email? If you only got an email, it might only have been something temporary.

    The page design is destroyed. It shows “Datenschutzerklärung” and “Impressum” on the Main Page (these are subpages) and the main content below also does not have the correct formation.

    Best regards,
    David

    • This reply was modified 3 years, 5 months ago by Rikard.
    November 22, 2021 at 1:32 pm #1329950
    Rikard

    Hi,

    It’s possible to login to your site if I use a VPN service. Could you try deactivating all plugins to see if that changes anything please?

    Best regards,
    Rikard

    November 22, 2021 at 1:36 pm #1329952
    leprodukte

    Hi Rikard,

    looks like we could fix the problem.
    You can close the topic.

    Thank you!

    Best regards,
    David

    November 22, 2021 at 2:40 pm #1329974
    Rikard

    Hi,

    Great, I’m glad that you got things working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Fatal error on website’ is closed to new replies.