Viewing 25 posts - 1 through 25 (of 25 total)
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  • #896190

    Currently, we are receiving the following fatal error when publishing/updating a page with the Masonry element:

    Fatal error: Call to undefined function avia_wc_set_out_of_stock_query_params() in …/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 685

    We do have a custom post type named “product”, but is not related to WooCommerce. This error only occurred after the 4.2 theme update. Seems to be similar to the issue in this thread: https://kriesi.at/support/topic/4-1-2-bug-masonryblogposts-element-needs-woocommerce-functions/

    Can you please help us get the Masonry element working again?

    #896399

    Hey SiteCorner,

    Please, check the credentials again, I tried to access it and they are wrong.

    Best regards,
    John Torvik

    #896607
    This reply has been marked as private.
    #897520

    Hey was this fixed?

    #897587

    Unfortunately, this issue has not been resolved yet. We are still receiving the same fatal error when trying to add the Masonry element to a page / post. I tried the band-aid solution on this thread that seems to be similar, but it did not work:
    https://kriesi.at/support/topic/4-1-2-bug-masonryblogposts-element-needs-woocommerce-functions/

    John – Please let us know if there’s anything else you need to help us resolve this issue. Thanks!

    #897723

    Hi,

    We have fixed the issue on your installation and reported it to our devs.


    @reddishpinkmedia
    If you are having the same issue, please replace the content of enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php file with this one – https://pastebin.com/Z2zs1aS8

    Best regards,
    Yigit

    #897759

    Please help me figure out how to start a new unrelated thread! It’s not obvious looking at this support page. What am I missing?
    Thanks,
    Richard

    #897931

    Hi Richard,

    If you go to the Enfold section of the forum, there is a big blue button on top of the page reading Can’t find a solution to your problem? Open a new thread

    Best regards,
    Rikard

    #912549

    Hi we got sameless error but other line. We have replaced the php file from here – https://pastebin.com/Z2zs1aS8 – dont work

    ****
    Warning: count(): Parameter must be an array or an object that implements Countable in /www/htdocs/w011edb0/juicydesign/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 362

    ***
    Thanks for help.

    #912656

    Hi JUICYDESIGN-Berlin,

    Could you post a link to the site in question so that we can take a closer look please?

    Best regards,
    Rikard

    #912998

    Hi Rikard,

    not possible send livelink, bacause maintenance activated…
    Here is screenshot: http://www.screencast.com/t/vkmUAxvu0bFX

    PS: maybe wouks be helpfull, if you allowed attched screenshot files for such ocasions..
    last version WordPress we had install yesterday. PHP 7.2 is active

    Thanks!
    PS: If you need access für admin, let me know

    #913133

    Hi,

    Thanks for the screenshot, though we will need access to the site to be able to help you out. We have had some problems with PHP7.2, would you be able to run 7.0 or 7.1 to see if that helps?

    Best regards,
    Rikard

    #913353

    Hi Rikard,
    see here https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2/#post-900867
    Post from january and problem was fixed and should migrate in next update. Now we have mid of February and i dont unterstand, why is not possible a) public the solution for fixed global problem in this case and b) Its not realy good hint, that we should be downgrade php to 7.1.x because of just only for one plugin… If you have solved (how in linked post announced) the error, than send me hack/ fix (or file zip of fixed av-helper-masonry.php) the issue please.
    issue
    Thanks!

    #913369

    Hi,

    @JUICYDESIGN Can you please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it? If you post them here, they will be visible to creator of this thread as well.

    Best regards,
    Yigit

    #913576

    The problem still exists even with the latest update

    #913773

    Hi shardie,

    The page above works fine, without errors or notices on my side. Can you please attach a few screenshots of the issue on your end?

    Best regards,
    Victoria

    #913913
    This reply has been marked as private.
    #914153

    Hi,

    Thank you for the info.

    It seems to be related to PHP 7.2. It’s not a critical error, just a warning, so it’s nothing to worry about. Please set the WP_DEBUG_DISPLAY to false for now.

    // https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY

    We’ll forward it to our developers.

    Best regards,
    Ismael

    #914181

    Hi yes the problem is with PHP 7.2. I downgraded the server to PHP 7.1 to solve the problem, but ill upgrade it again – THANK YOU

    #914338

    Hi shardie,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #914346
    #914424

    Hi Yigit,

    i have used your fix in post https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2-2/#post-914308
    now is all perfect also with php 7.2.1
    Thanks for work!
    You can close thos issue!
    Ron from JUICYDESIGN

    #914430

    Hi,

    I updated the code in the link upon our devs review. Please update the code. Fix will be included in upcoming update :)

    Cheers!
    Yigit

    #914434

    Hi, update fix done, even works and save lot of bytes ;-)
    Thanks!

    • This reply was modified 6 years, 10 months ago by JUICYDESIGN.
    #914456

    Hi,

    Glad it worked for you! :)

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

    Best regards,
    Yigit

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