Viewing 25 posts - 1 through 25 (of 25 total)
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  • January 11, 2018 at 4:29 pm #896190
    SiteCorner

    Currently, we are receiving the following fatal error when publishing/updating a page with the Masonry element:

    Fatal error: Call to undefined function avia_wc_set_out_of_stock_query_params() in …/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 685

    We do have a custom post type named “product”, but is not related to WooCommerce. This error only occurred after the 4.2 theme update. Seems to be similar to the issue in this thread: https://kriesi.at/support/topic/4-1-2-bug-masonryblogposts-element-needs-woocommerce-functions/

    Can you please help us get the Masonry element working again?

    January 12, 2018 at 4:12 am #896399
    John Torvik

    Hey SiteCorner,

    Please, check the credentials again, I tried to access it and they are wrong.

    Best regards,
    John Torvik

    January 12, 2018 at 3:35 pm #896607
    SiteCorner
    This reply has been marked as private.
    January 15, 2018 at 1:44 pm #897520
    reddishpinkmedia

    Hey was this fixed?

    January 15, 2018 at 4:03 pm #897587
    SiteCorner

    Unfortunately, this issue has not been resolved yet. We are still receiving the same fatal error when trying to add the Masonry element to a page / post. I tried the band-aid solution on this thread that seems to be similar, but it did not work:
    – https://kriesi.at/support/topic/4-1-2-bug-masonryblogposts-element-needs-woocommerce-functions/

    John – Please let us know if there’s anything else you need to help us resolve this issue. Thanks!

    January 15, 2018 at 10:25 pm #897723
    Yigit

    Hi,

    We have fixed the issue on your installation and reported it to our devs.


    @reddishpinkmedia     If you are having the same issue, please replace the content of enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php file with this one – https://pastebin.com/Z2zs1aS8

    Best regards,
    Yigit

    January 16, 2018 at 12:11 am #897759
    rwidick

    Please help me figure out how to start a new unrelated thread! It’s not obvious looking at this support page. What am I missing?
    Thanks,
    Richard

    January 16, 2018 at 8:47 am #897931
    Rikard

    Hi Richard,

    If you go to the Enfold section of the forum, there is a big blue button on top of the page reading Can’t find a solution to your problem? Open a new thread

    Best regards,
    Rikard

    February 14, 2018 at 11:54 pm #912549
    JUICYDESIGN

    Hi we got sameless error but other line. We have replaced the php file from here – https://pastebin.com/Z2zs1aS8 – dont work

    ****
    Warning: count(): Parameter must be an array or an object that implements Countable in /www/htdocs/w011edb0/juicydesign/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 362

    ***
    Thanks for help.

    February 15, 2018 at 7:25 am #912656
    Rikard

    Hi JUICYDESIGN-Berlin,

    Could you post a link to the site in question so that we can take a closer look please?

    Best regards,
    Rikard

    February 15, 2018 at 10:42 pm #912998
    JUICYDESIGN

    Hi Rikard,

    not possible send livelink, bacause maintenance activated…
    Here is screenshot: http://www.screencast.com/t/vkmUAxvu0bFX

    PS: maybe wouks be helpfull, if you allowed attched screenshot files for such ocasions..
    last version WordPress we had install yesterday. PHP 7.2 is active

    Thanks!
    PS: If you need access für admin, let me know

    February 16, 2018 at 6:25 am #913133
    Rikard

    Hi,

    Thanks for the screenshot, though we will need access to the site to be able to help you out. We have had some problems with PHP7.2, would you be able to run 7.0 or 7.1 to see if that helps?

    Best regards,
    Rikard

    February 16, 2018 at 7:12 pm #913353
    JUICYDESIGN

    Hi Rikard,
    see here https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2/#post-900867
    Post from january and problem was fixed and should migrate in next update. Now we have mid of February and i dont unterstand, why is not possible a) public the solution for fixed global problem in this case and b) Its not realy good hint, that we should be downgrade php to 7.1.x because of just only for one plugin… If you have solved (how in linked post announced) the error, than send me hack/ fix (or file zip of fixed av-helper-masonry.php) the issue please.
    issue
    Thanks!

    February 16, 2018 at 7:47 pm #913369
    Yigit

    Hi,

    @JUICYDESIGN Can you please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it? If you post them here, they will be visible to creator of this thread as well.

    Best regards,
    Yigit

    February 17, 2018 at 9:00 am #913576
    shardie

    The problem still exists even with the latest update

    Calendar Design

    February 18, 2018 at 7:07 am #913773
    Victoria

    Hi shardie,

    The page above works fine, without errors or notices on my side. Can you please attach a few screenshots of the issue on your end?

    Best regards,
    Victoria

    February 18, 2018 at 2:20 pm #913913
    JUICYDESIGN
    This reply has been marked as private.
    February 19, 2018 at 7:56 am #914153
    Ismael

    Hi,

    Thank you for the info.

    It seems to be related to PHP 7.2. It’s not a critical error, just a warning, so it’s nothing to worry about. Please set the WP_DEBUG_DISPLAY to false for now.

    // https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY

    We’ll forward it to our developers.

    Best regards,
    Ismael

    February 19, 2018 at 10:28 am #914181
    shardie

    Hi yes the problem is with PHP 7.2. I downgraded the server to PHP 7.1 to solve the problem, but ill upgrade it again – THANK YOU

    February 19, 2018 at 4:03 pm #914338
    Victoria

    Hi shardie,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    February 19, 2018 at 4:06 pm #914346
    Yigit

    Hey!

    Please see this post – https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2-2/#post-914308

    Regards,
    Yigit

    February 19, 2018 at 5:57 pm #914424
    JUICYDESIGN

    Hi Yigit,

    i have used your fix in post https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2-2/#post-914308
    now is all perfect also with php 7.2.1
    Thanks for work!
    You can close thos issue!
    Ron from JUICYDESIGN

    February 19, 2018 at 6:01 pm #914430
    Yigit

    Hi,

    I updated the code in the link upon our devs review. Please update the code. Fix will be included in upcoming update :)

    Cheers!
    Yigit

    February 19, 2018 at 6:10 pm #914434
    JUICYDESIGN

    Hi, update fix done, even works and save lot of bytes ;-)
    Thanks!

    • This reply was modified 6 years, 9 months ago by JUICYDESIGN.
    February 19, 2018 at 6:53 pm #914456
    Yigit

    Hi,

    Glad it worked for you! :)

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

    Best regards,
    Yigit

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