Fatal error caused in enfold/config-woocommerce/woo-loader.php

Hey Jos,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Did you try to downgrade the version of PHP you are using? If not then please try using 7.2 or 7.3 for example to see if that changes anything.

Best regards,
Rikard

Hi,

Thanks for that. You are getting a 500 internal server error on the URL in private. Could you try to disable that to see if that makes any difference?

To disable WooCommerce carts fragment simply select “Disable Cart Fragmentation” under the WooCommerce section.

https://perfmatters.io/docs/disable-woocommerce-cart-fragments-ajax/

If you can’t get into the backend then please rename the plugin folder via FTP, that will disable all plugins. You can then login and activate WooCommerce again and attempt to disable the option from the link above.

Best regards,
Rikard

Hi,

Sorry for the delay. We still can’t access the dashboard. Please temporarily disable the security configuration so that we don’t have to input our IP address in the .htaccess file.

Best regards,
Ismael

Hi,

Thank you for the update. We didn’t find any errors in the site and the log files aside from a non-critical notice or warning generated from the jquery_diamond_flipbook plugin.

[17-Apr-2020 04:16:58 UTC] PHP Notice:  Trying to get property 'post_content' of non-object in /home/deb77506/domains/site.com/public_html/wp-content/plugins/jquery_diamond_flipbook/index.php on line 94
[17-Apr-2020 04:16:58 UTC] PHP Notice:  Trying to get property 'post_excerpt' of non-object in /home/deb77506/domains/site.com/public_html/wp-content/plugins/jquery_diamond_flipbook/index.php on line 95

The shop page looks fine as well. Please check the screenshot below.

Screenshot: https://imgur.com/a/FxgxnUY

Best regards,
Ismael

Hi,

Sorry for the delay. We can’t access the dashboard anymore. Did you disable the WordPress account above?

Are you using the block editor? If you’re not using the new builder, you can keep that line of code disabled for now to keep the error from occurring.

Best regards,
Ismael

Hey!

We found the issue at the very start of the config-gutenberg > class-avia-gutenberg.php file.

$load_gutenberg = version_compare( $wp_version, '5.0', '>=' );
if( ! $load_gutenberg )
{
	$load_gutenberg = defined( 'GUTENBERG_VERSION' );
}

if ( ! $load_gutenberg ) 
{
	return;
}

The file doesn’t continue because for some reason the version of your WordPress installation is unknown. Please check the dashboard and you should the text “Version unknown” in the lower right corner.

Screenshot: https://imgur.com/a/nzFtXFk

Please try to deactivate the plugins temporarily or download a fresh copy of WordPress, then use it to overwrite the current installation.

Cheers!
Ismael