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Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 8, 2018 at 2:40 pm #923900
    carloshf

    fatal error when updating last version: Thu Mar 08 00:03:58.171317 2018 pid 2056:tid 140169428539136 mod_fcgid: stderr: PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/vhosts/carloshernandezmarketing.es/httpdocs/clientes/orientak/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php:14) in /var/www/vhosts/carloshernandezmarketing.es/httpdocs/clientes/orientak/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php on line 12 the web is broken

    March 8, 2018 at 7:52 pm #924015
    carloshf

    Hello, any answer?, the web is down and I can’t work on it!!
    Thanks
    BR
    Carlos

    March 8, 2018 at 9:37 pm #924100
    Basilis

    Hi,

    Can you please ask your hosting company to upgrade php to phpversion 7.0+
    and that will do help all of the issues that are required.

    Best regards,
    Basilis

    March 9, 2018 at 1:06 am #924198
    carloshf

    https://gyazo.com/3570510f6fc4502b519312be44666d8b
    Sorry but server is php 7.0.28 updated
    You will do help all of the issues that are required then
    Thanks
    BR
    Carlos

    March 9, 2018 at 1:43 am #924208
    Drebosio

    Hey Carlos,

    Not sure if this will work for you, but i had something similar happen.

    My fix was to manually upload the enfold theme via FTP. If you have a .maintenance page remove it from the directory as well (in my case the page was stuck with the maintenance message showing)

    best of luck!

    March 9, 2018 at 1:54 am #924209
    carloshf

    Thank for your comments Debrosio, but i have updated the theme via ftp, then blank page and error 500.
    I have not any maintenance page, i think so.
    Thanks anyway.
    BR
    Carlos

    March 9, 2018 at 2:21 am #924213
    banushka

    I am having the same issue; a blank page with error 500. I delete the theme and uploaded one of the old versions of enfold to keep the site up.

    • This reply was modified 6 years, 8 months ago by banushka.
    March 9, 2018 at 10:05 am #924361
    carloshf

    Thanks banushka, i have resolve the issue, with a before updating, uploading ftp and works!!!!!!
    I hope Kriesi lunch an update soon
    Thanks
    BR
    Carlos

    March 9, 2018 at 2:19 pm #924498
    Victoria

    Hi Carlos,

    SO did you get the website back up and running or do you still need or help?

    Best regards,
    Victoria

    March 9, 2018 at 2:34 pm #924506
    carloshf

    I got the website back up and running ok, i think something strange is living inside new update.
    It’s a pitty i can`t update.
    Thanks
    BR

    March 10, 2018 at 7:17 am #924846
    Rikard

    Hi,

    Thanks for the feedback. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    March 10, 2018 at 11:05 am #924887
    carloshf

    Thanks Rikard, just fix the issue in next updates.
    BR
    Carlos

    March 10, 2018 at 11:48 am #924890
    gianmarizzi

    Hi, I’m having the same issue and NO BLOODY SUPPORT for two days.
    Where did you find the older update?

    March 10, 2018 at 11:51 am #924892
    carloshf

    hi, found the older update in my hard disk, i use to download every update and keep it.
    BR

    March 10, 2018 at 11:55 am #924893
    gianmarizzi

    Well done. Found an old one, too. Now I’m trying.

    March 10, 2018 at 12:01 pm #924894
    gianmarizzi

    Downgraded to 4.2.3 and got a blank page. No Erro 500, just a blank page. Don’t know if it’s a improvement…

    March 11, 2018 at 7:11 am #925161
    Rikard

    Hi gianmarizzi,

    Please remove this file via FTP: /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php, to see if that helps on 4.2.6. If not then please try to delete the entire theme folder and upload it again via FTP. If that doesn’t help either then please open a new thread and include access details to your site in private.

    The bloody support is open 24/7 but some of us need to sleep, eat and take care of our families sometimes.

    Best regards,
    Rikard

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