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  • March 28, 2024 at 8:07 am #1438522
    Hidealoo

    As part of our website, we have an FAQ page with Accordians. Sometimes the Accordians are clicked and they become highlighted but don’t dropdown. If the page is refreshed, the dropdown operation works when clicked. I’m at a loss to know what’s wrong as no errors are being displayed in Dev Tools.

    Many thanks.

    March 29, 2024 at 12:36 pm #1438687
    Rikard

    Hey Mark,

    Could you try updating the theme to the latest version (5.6.12) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    March 31, 2024 at 8:00 am #1438822
    Hidealoo

    Hi, ” You are running the latest version! (5.6.12)”, still not working and dropping down.

    Thank you.

    April 1, 2024 at 3:49 am #1438870
    Ismael

    Hi,

    Thank you for the update.

    The toggles are not working properly even in desktop view. Have you tried to temporarily disable the plugins? We have found an error in the console which might be causing the issue.

    Uncaught TypeError: $.avia_utilities.supports is not a function
    at avia_hover_effect (avia.js:780:32)
    at $.avia_utilities.avia_ajax_call (avia.js:210:3)
    at HTMLDocument.<anonymous> (avia.js:101:26)
    at e (jquery.min.js:2:27028)
    at t (jquery.min.js:2:27330)

    Best regards,
    Ismael

    April 16, 2024 at 2:22 pm #1440113
    Hidealoo

    Hello,

    I can’t replicate the error condition, it seems to be with MacOS and Chrome. Do you still get that error occurring?

    Thank you.

    April 17, 2024 at 7:51 am #1440155
    Ismael

    Hi,

    Yes, the error still occurs, and the toggles don’t work correctly in the desktop view. Please temporarily deactivate the plugins, especially the cache and compression plugins. Let us know of the result.

    Best regards,
    Ismael

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