Viewing 15 posts - 1 through 15 (of 15 total)
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  • July 13, 2018 at 4:21 pm #985209
    xa1970

    Hello team,

    After updating the theme, my homepage is showing mobile fallback image before the video slider on desktop. I don’t want it :(( That image was only for mobile devices. http://www.xandrianoir.com (an image shows before the video.)

    Can you please help?

    I am truly appreciative of your support.

    Regards,
    Xandria

    July 13, 2018 at 10:20 pm #985341
    reisp

    I’m have the same issue on our site at http://www.tarptent.com. I had updated to 4.4.1, noticed the issue then reverted back to 4.4 and the problem was still occurring. I did implement the fix for the [Object object] error, but that didn’t seem to affect the fallback image.

    https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/

    The video is being hosted by Vimeo.

    Any suggestions would be great! Thank you!

    July 15, 2018 at 6:42 am #985575
    xa1970

    Hi there,

    Just reminding . Any solution? Please help.

    Regards,

    Xandria

    July 16, 2018 at 6:41 pm #986040
    Basilis

    Hi,

    Can you remove performance from settings and tell me how that would work?

    Best regards,
    Basilis

    July 16, 2018 at 9:39 pm #986107
    reisp

    I have all the performance settings disabled, it doesn’t seem to solve the issue.

    July 17, 2018 at 12:06 pm #986382
    Victoria

    Hi reisp,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 17, 2018 at 12:15 pm #986387
    xa1970

    Hi,

    Performance settings in the full width slider? Everything looks alright there but the fallback image still shows.

    Regards,

    Xan

    • This reply was modified 5 years, 10 months ago by xa1970.
    July 17, 2018 at 5:08 pm #986513
    reisp

    no problem Victoria

    July 18, 2018 at 12:35 pm #986929
    Victoria

    Hi reisp,

    Well, you might want to stick to 4.4, until the new version comes out if the solution in that thread is not working for you.

    Best regards,
    Victoria

    July 18, 2018 at 3:26 pm #987042
    xa1970

    Hi Victoria,

    What should I do?

    Regards,

    Xan

    July 18, 2018 at 4:28 pm #987084
    reisp

    Hi Victoria
    I actually am on version 4.4, I reverted back after trying 4.4.1. The same problem still exists.

    July 19, 2018 at 5:38 pm #987523
    xa1970

    I just removed the image and uploaded a screenshot of the video so at least it matches on loading but unfortunately it is not showing on mobile devices at all now. On mobile, it says ‘object object’. I don’t understand.

    Then I removed it again and uploaded the previous fallback image to see if there was something wrong with the screenshot but now the mobile just does not show any fallback image at all. Sad. Now the visitors will see ‘object object’ written on my homepage and will think I am an artist with no design sense :(

    I believe there’s a glitch in the new update. I hope the developers fix it soon.

    Once again, please help.

    Regards,
    Xan

    July 21, 2018 at 4:54 pm #988172
    Victoria

    Hi Xan,

    Can you please use Layer Slider or color section with the background video for mobile screen sizes? And hide this slider for small screens.

    Best regards,
    Victoria

    July 22, 2018 at 10:03 am #988295
    xa1970

    Hi Victoria,

    I have now used the color section (I prefer that over layer slider) and the look is same now.

    A question though, will the Full Width Slider always have the problem now? Will I not be able to use it anymore?

    Please don’t close this ticket as yet. Just in case there’s something.

    Thank you for the suggestion. I would be great if the developers of the theme can fix the issue with the slider.
    :)

    Regards,

    Xan

    July 23, 2018 at 4:46 pm #988766
    Victoria

    Hi Xan,

    No, our devs will have the fix for the slider soon. Glad we could suggest a working solution for you.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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