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  • #1224636

    Hello,

    I have a problem with the avia builder for a few days now.
    When I open the text-window it says: “Failed to initialize plugin: avia_builder_button”
    But there are several other things, that just do not work anymore without any error-notifcation. (for example: changing links to pictures)

    I already tried with deleting cache, trying differen browser, updating to latest theme version. Now I am out of ideas. Please help fast because I have to write an article for a client and right now I cannot do that.

    Thanks

    Kate

    #1224845

    Hi Kate,

    I tried opening a few text block elements on your front page, but I can’t see any error messages. How can we reproduce the problem you are having?

    Best regards,
    Rikard

    #1224868

    Hi Rikard,

    please go to the latest draft on top of the articles in the backend and try there.

    Also please try to add a link to a picture element and try to save – it doesn’t work and keeps on loading the page.

    Best regards

    Kate

    #1224910

    Hi Rikard,

    please go to the latest draft on top of the articles in the backend and try there.

    Also please try to add a link to a picture element and try to save – it doesn’t work and keeps on loading the page.

    Best regards

    Kate

    #1224947

    Hey again,

    this really is very urgent and I have tried for several days to solve the problem now! I need a solution tonight because I have to upload the article tonight.

    • This reply was modified 3 years, 8 months ago by katetravels.
    #1225017

    Hi,

    Thanks for the update, but I still can’t reproduce the problems you are describing. Opening the text blocks on the page in private works fine on my end, and I changed the link for the picture in the middle without any problems. Could you try using a different browser to see if that helps maybe?

    Best regards,
    Rikard

    #1225091
    This reply has been marked as private.
    #1225403

    Hi,

    Thanks for the update. I see the problem in the post you linked to as well, but I can still change things in the text block and the updates do save. We haven’t had any other users report this problem with the version you are running, and I can’t reproduce it on a local installation, so it’s likely that it’s something local to your installation. What happens if you disable all plugins in order to check for a conflict coming from any of them?

    Best regards,
    Rikard

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