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  • June 22, 2020 at 4:51 pm #1224636
    katetravels

    Hello,

    I have a problem with the avia builder for a few days now.
    When I open the text-window it says: “Failed to initialize plugin: avia_builder_button”
    But there are several other things, that just do not work anymore without any error-notifcation. (for example: changing links to pictures)

    I already tried with deleting cache, trying differen browser, updating to latest theme version. Now I am out of ideas. Please help fast because I have to write an article for a client and right now I cannot do that.

    Thanks

    Kate

    June 23, 2020 at 12:49 pm #1224845
    Rikard

    Hi Kate,

    I tried opening a few text block elements on your front page, but I can’t see any error messages. How can we reproduce the problem you are having?

    Best regards,
    Rikard

    June 23, 2020 at 1:37 pm #1224868
    katetravels

    Hi Rikard,

    please go to the latest draft on top of the articles in the backend and try there.

    Also please try to add a link to a picture element and try to save – it doesn’t work and keeps on loading the page.

    Best regards

    Kate

    June 23, 2020 at 4:25 pm #1224910
    katetravels

    Hi Rikard,

    please go to the latest draft on top of the articles in the backend and try there.

    Also please try to add a link to a picture element and try to save – it doesn’t work and keeps on loading the page.

    Best regards

    Kate

    June 23, 2020 at 9:12 pm #1224947
    katetravels

    Hey again,

    this really is very urgent and I have tried for several days to solve the problem now! I need a solution tonight because I have to upload the article tonight.

    • This reply was modified 4 years, 5 months ago by katetravels.
    June 24, 2020 at 6:04 am #1225017
    Rikard

    Hi,

    Thanks for the update, but I still can’t reproduce the problems you are describing. Opening the text blocks on the page in private works fine on my end, and I changed the link for the picture in the middle without any problems. Could you try using a different browser to see if that helps maybe?

    Best regards,
    Rikard

    June 24, 2020 at 9:22 am #1225091
    katetravels
    This reply has been marked as private.
    June 25, 2020 at 5:18 am #1225403
    Rikard

    Hi,

    Thanks for the update. I see the problem in the post you linked to as well, but I can still change things in the text block and the updates do save. We haven’t had any other users report this problem with the version you are running, and I can’t reproduce it on a local installation, so it’s likely that it’s something local to your installation. What happens if you disable all plugins in order to check for a conflict coming from any of them?

    Best regards,
    Rikard

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