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  • February 3, 2026 at 8:54 pm #1494638
    Leoning

    Hi, I can’t install a demo. I keep getting this error:
    Error accessing file for download:
    cURL error 28: Failed to connect to kriesi.at port 443 after 10009 ms: Timeout was reached

    We have increased the memory limit and loading time, but it’s not working.

    Between my accounts and those of my clients, I have about 20 pages with the same theme, and this is the first time this has happened to me, and they are all on the same web server.

    I tried to install the HOTEL demo manually, but it’s impossible; we don’t have enough knowledge.
    Thanks!

    February 4, 2026 at 4:57 am #1494643
    Ismael

    Hey Leoning,

    Thank you for the inquiry.

    Where is the site hosted? It’s possible that your hosting provider or server is blocking outgoing requests to external servers, including the demo source (kriesi.at). If that’s the case, you will need to import the demo manually using the available XML demo files. Please refer to this documentation for more info.

    — https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    Let us know if you need more assistance.

    Best regards,
    Ismael

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