Viewing 5 posts - 1 through 5 (of 5 total)
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  • October 24, 2018 at 10:44 am #1025844
    ericvanheesen

    Dear support theme,

    When I try to update the Enfold theme I get the following error:
    An error occurred while updating Enfold: Download failed. A valid URL was not provided.

    I tried to update the theme from the Dashboard –> Theme –> Theme update

    What can I do?

    October 24, 2018 at 11:21 am #1025855
    Yigit

    Hi Eric,

    Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

    It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

    Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

    Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

    Best regards,
    Yigit

    October 24, 2018 at 1:03 pm #1025883
    anuj01

    Hi , I have purchased two Enfold Themes for my two different Sites. Please let me know the update procedure of theme, i have make many css updations and many other changes. how to keep them safe and unchanged ? Also One more question is should i enter the same credentials of Themeforest User Name / API in Both sites for updation purposes

    • This reply was modified 6 years, 1 month ago by anuj01.
    October 24, 2018 at 1:15 pm #1025887
    ArneDaMan

    Dear support team,

    I just created a subdomain, installed WordPress and an older version of Enfold. I realized I cannot update it, so I bought a new licence, deleted the enfold files from the server and uploaded the new ones. After that the main page has a white screen. I cannot even login to the WordPress backend. The two subdomains are accessible, instead of the main page. Can you please help me out?

    Thx!
    Arne

    October 28, 2018 at 4:26 pm #1027259
    Mike

    Hi,

    @ArneDaMan     sorry for the late reply, I have taken a look at the 3 urls you posted and see that 2 of them are using v4.5 and the third “mitglieder” is using v4.2, but it seems the backend login is available by adding /wp-admin/
    to the end of the url.
    Please try login in and updating by following these steps:
    Here are the steps to update with the plugin
    *Please ensure your “PHP Max Upload Size” is at least 20mb, because Enfold is 16.7mb.
    1: please install the plugin: Update Theme and Plugins from Zip File
    2018-10-20-104358
    2: then go to WordPress > Themes > Add New > Upload
    2018-10-20-104649 2018-10-20-105401
    3: after the install, click “Return to Themes page” (NOT Activate)
    2018-10-20-105705
    4: success:
    2018-10-20-110104
    If you still have trouble updating, then Please open a new thread so we can assist, and include your admin login & FTP access in the Private Content area, but as this is not your thread your login info will not be private.
    Please post the url to the new thread here.

    Best regards,
    Mike

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