Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1095732

    Hello,

    one of our clients is getting an error message when updating a product page. This happened after updating the WordPress version and some of the installed plugins recently. This error message states „Error while saving“. But when changes have been made on the product pages, all of them are still going through to the frontend. Meaning there is no actual error, but the message still occurs. On the blog posts or pages the error doesn’t appear.
    In addition we don’t longer see messages in the backend when a page, plugin, product, etc. has been updated or deleted, like “Page updated. View page”.

    We know that this error is already known, but we tried the suggested changes that have been made online and still have this error (e.g. https://wordpress.org/support/topic/unable-to-save-after-wp-5-0-upgrade/).

    Then we made the following inspection:

    – I’ve deactivated all plugins, except for WooCommerce.
    – If I use the Twenty Nineteen theme, the editor work properly.
    – When I switch to the Enfold parent theme, the error message “Error while saving” appears again.
    – We then tried to update Enfold parent theme to the latest version (4.5.6), the error message “Error while saving” still appears.

    Can you get in contact with me in order to have a closer look to the issue?

    Best regards

    #1096070

    Hey FelixB,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1096172
    This reply has been marked as private.
    #1096955

    Hi FelixB,

    Best regards,
    Victoria

    #1096988
    This reply has been marked as private.
    #1098085

    Hi,

    Thanks for the update.

    We are able to update the product without encountering any error.

    Entwurf wurde um 15:00:23 Uhr gespeichert. Zuletzt geändert von kriesi kriesi am 7. Mai 2019 um 14:59 Uhr

    Have you tried switching back to the default or classic editor? You can do that in the Enfold > Theme Options panel. Look for the “Select Your Editor” settings.

    Best regards,
    Ismael

    #1098100
    This reply has been marked as private.
    #1099442

    Hi,

    What is your php memery limit?
    Can you also check if your hosting provider has any option for security issues with the AJAX call request?

    Best regards,
    Basilis

    #1100035

    Hi Basilis,

    the php memory limit is 512 MB. Our hosting provider does not have any options for security issues with the AJAX call requests.

    Best regards

    #1100519

    Hi,

    Thanks for the update.

    The link to the login info has expired. Anyway, this doesn’t seem to be a critical issue because as you say the changes are still being saved properly. Again, we can’t reproduce the same error on our end.

    Best regards,
    Ismael

    #1100533
    This reply has been marked as private.
    #1100948

    Hi FelixB,

    This is not theme related, but you can try to deactivate all plugins besides Woo and see id the issue persists.

    Best regards,
    Victoria

    #1100952
    This reply has been marked as private.
    #1102280

    Hi FelixB,

    Can you please check the server log for error?

    Best regards,
    Victoria

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