Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • March 13, 2021 at 6:47 am #1287917
    bburzycki

    When updating the theme site now shows critical error

    Error message email sent from WordPress shows:

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 152 of the file /home/xxxxxxxxxx/public_html/wp-content/themes/enfold/functions.php. Error message: require_once(): Failed opening required ‘includes/helper-privacy.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)

    Error on site is no display of anything but this error:

    There has been a critical error on this website.
    Learn more about troubleshooting WordPress.

    Any help would be great

    Thanks

    March 13, 2021 at 2:49 pm #1288003
    Victoria

    Hey bburzycki,

    Please have a look at the following thread:
    https://kriesi.at/support/topic/update-to-4-6-warning-require_onceincludes-helper-privacy-php/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 13, 2021 at 6:29 pm #1288041
    bburzycki

    Strange that is broke when updating by copying files over the existing. but a full removal of the folder and new upload seems to have fixed it.

    Thanks

    March 15, 2021 at 7:33 am #1288196
    Nikko

    Hi bburzycki,

    We’re glad that this is resolved and thanks for sharing how you were able to update properly. :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 4 posts - 1 through 4 (of 4 total)
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