Viewing 24 posts - 1 through 24 (of 24 total)
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  • March 16, 2020 at 1:53 pm #1193480
    cipriana

    Hi, I´m trying to update from Enfold 3.8.5 to 4.7.3 and when I do this web crashes. I´ve enabled debug function and the errors appearing are these. Could you give me a hint of what it can be? (Now I´ve gone back to Enfold 3.8.5)
    Thanks so much!

    [16-Mar-2020 10:59:52 UTC] PHP Fatal error: Uncaught Error: [] operator not supported for strings in /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/includes/slider_markup_init.php:83
    Stack trace:
    #0 /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/wp/shortcodes.php(218): include()
    #1 /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/wp/shortcodes.php(159): LS_Shortcode::generateSliderMarkup(Array)
    #2 /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/wp/shortcodes.php(49): LS_Shortcode::processShortcode(Array)
    #3 /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider.php(129): LS_Shortcode::handleShortcode(Array)
    #4 /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(250): avia_sc_layerslider->shortcode_handler(Array, ”, ‘av_layerslider’, Array)
    #5 /home/r0i8xqc in /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/includes/slider_markup_init.php on line 83
    [16-Mar-2020 11:11:39 UTC] PHP Warning: Use of undefined constant ‘es_ES’ – assumed ‘‘es_ES’’ (this will throw an Error in a future version of PHP) in /home/r0i8xqcsd867/public_html/wp-config.php on line 80
    [16-Mar-2020 11:16:00 UTC] PHP Warning: Use of undefined constant ‘es_ES’ – assumed ‘‘es_ES’’ (this will throw an Error in a future version of PHP) in /home/r0i8xqcsd867/public_html/wp-config.php on line 80
    [16-Mar-2020 11:16:00 UTC] PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /home/r0i8xqcsd867/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8
    [16-Mar-2020 11:16:00 UTC] PHP Warning: Use of undefined constant ‘es_ES’ – assumed ‘‘es_ES’’ (this will throw an Error in a future version of PHP) in /home/r0i8xqcsd867/public_html/wp-config.php on line 80
    [16-Mar-2020 11:17:46 UTC] PHP Warning: Use of undefined constant ‘es_ES’ – assumed ‘‘es_ES’’ (this will throw an Error in a future version of PHP) in /home/r0i8xqcsd867/public_html/wp-config.php on line 80

    March 17, 2020 at 4:24 am #1193712
    Rikard

    Hey cipriana,

    Sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    March 17, 2020 at 5:38 pm #1193863
    cipriana

    Hi, thanks, I´ve succeeded, only that now sliders get out of the box and when I go inside the administration panel of a page, the panel doesn´t load, it keeps thinking.
    I send a screenshot.
    thanks!!

    March 18, 2020 at 6:13 am #1194020
    Rikard

    Hi,

    Thanks for that. What happens if you select to use the Classic Editor in the main page of the theme options? If that doesn’t help then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    March 18, 2020 at 2:07 pm #1194114
    cipriana

    Hi Rikard, nothing happens if I select to use the Classic Editor in the main page of the theme options.
    I send to you login details.
    Thanks

    March 19, 2020 at 6:09 am #1194312
    Rikard

    Hi,

    Thanks for that. What happens if you change your site URL to https on the page in private?

    Best regards,
    Rikard

    March 19, 2020 at 10:50 am #1194359
    cipriana

    Hi Rikard,
    sorry, I don´t understand you. What do you mean by “in private”?
    Could you explain a little more?
    Thanks!!

    March 20, 2020 at 4:17 am #1194670
    Rikard

    Hi,

    The link I posted in the private content box of my reply, I’ll post it again for you in the private content box.

    Best regards,
    Rikard

    March 20, 2020 at 12:15 pm #1194772
    cipriana

    Hi, I´ve done it but nothing happens.
    The errors in the inspect console are these:

    Thanks

    March 21, 2020 at 4:27 am #1194993
    Rikard

    Hi,

    Thanks for the update. Please try to activate debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy all the shortcodes to a new page to see if that helps.

    Best regards,
    Rikard

    March 23, 2020 at 2:38 pm #1195474
    cipriana

    Hi, sorry, I don´t know what you mean.

    I´ve activated dubug mode and I´ve copied all the shortcoes information to a new page I´ve opened.
    And now I don´t know what should I expect. I can´t change to Advanced Layout Builder.
    I send you a screenshot.
    thanks!

    March 24, 2020 at 8:35 am #1195686
    Rikard

    Hi,

    Thanks for that, but you have pasted the shortcodes to the default WordPress editor on the new page. Please remove the shortcodes again, then activate the Layout Builder. Then you paste the shortcodes into the shortcodes box, just below the regular Layout Builder box.

    Best regards,
    Rikard

    March 25, 2020 at 11:08 am #1197620
    cipriana

    Hi, I can´t activate advanced layout builder.
    I´ve activated dubug mode, I´ve copied the shortcodes code, I´ve opened a new page, and I can´t activate advanced layout builder although I click the button. Nothing happens.
    Thanks

    March 26, 2020 at 5:03 am #1197922
    Rikard

    Hi,

    Thanks for the clarification. Please try to deactivate all plugin to see if there is a conflict coming from any of them. If that is not the case then try to completely delete the theme folder, then upload a fresh version from your Themeforest account to see if that helps. If not then please try to activate the parent theme instead of the child.

    Best regards,
    Rikard

    March 26, 2020 at 5:41 pm #1198134
    cipriana

    I´ve done all that. The problem remains.
    An email has arrived to me saying this:
    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    In this case, WordPress caught an error with your theme, Enfold.

    I continue in private content.
    Thanks

    • This reply was modified 4 years, 5 months ago by cipriana.
    March 27, 2020 at 7:01 am #1198241
    Rikard

    Hi,

    What happens if you reinstall WordPress? Link in private.

    Best regards,
    Rikard

    March 27, 2020 at 11:21 am #1198296
    cipriana

    Hi, I´ve reinstalled wordpress,
    the same, nothing happens.

    Thanks

    March 28, 2020 at 10:51 am #1198537
    Yigit

    Hi,

    Could you please post FTP logins here privately as well?
    Also, please contact your hosting provider and ask them to increase “Max_input_time” to “60”? It currently seems to be set to “-1”.

    Regards,
    Yigit

    April 1, 2020 at 11:00 am #1199692
    cipriana

    Hi, I put ftp credentials.
    Server has changed Max_input_time to 60 already.
    Thanks!

    April 9, 2020 at 1:57 pm #1202297
    Victoria

    Hi cipriana,

    The theme has been updated, please check :)

    Best regards,
    Victoria

    April 11, 2020 at 6:06 pm #1202975
    cipriana

    Hi, Victoria, I´ve updated. The problem remains the same.
    I´ve received an email from wordpress saying the content in private.

    Could it be an issue relate to admin-ajax.php?

    Thanks

    April 13, 2020 at 3:17 pm #1203303
    Victoria

    Hi cipriana,

    Please check this article:
    https://www.wpbeginner.com/beginners-guide/how-to-add-your-wordpress-site-to-google-webmaster-tools/

    Best regards,
    Victoria

    April 13, 2020 at 6:13 pm #1203328
    cipriana

    Hi, so, do you think that is causing the issue?

    In that case, do you know in which file is that code inserted?
    I haven´t done it. I guess my client did it.
    But I´ll have to fix it. :)

    Thanks!

    • This reply was modified 4 years, 5 months ago by cipriana.
    April 14, 2020 at 3:26 pm #1203616
    Victoria

    Hi cipriana,

    Best regards,
    Victoria

    • This reply was modified 4 years, 5 months ago by Victoria.
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