March 20, 2018 at 2:47 am #929468March 20, 2018 at 9:11 am #929587March 20, 2018 at 9:38 am #929619
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaMarch 20, 2018 at 10:01 am #929637
Thanks, much appreciated.
March 21, 2018 at 10:53 am #930475
- This reply was modified 1 year, 5 months ago by YCreative.
Have you had any luck with trying to fix the issue with our website?
We would really appreciate help with this as soon as possible.
ThanksMarch 21, 2018 at 9:02 pm #930846
You need to update on latest version of Enfold.
That should solve all the issues.
BasilisApril 3, 2018 at 7:23 am #936342
I’ve checked and we are running the latest version and all Plugins are updated also.April 3, 2018 at 6:50 pm #936714
The issue seems to be coming from WooCommerce and not our theme.
I am not sure that it is the latest version, there is something wrong on the template file
BasilisApril 28, 2018 at 11:22 pm #948476
OK, so have gone external to get some assistance with this issue and have been advised that the issue is the Avia Layout Builder: it is not supporting variable products. There is even a warning that says it will not work will all woocommerce extensions. It was working fine and then stopped all of a sudden. WHo is best placed to help with this?April 30, 2018 at 12:49 pm #949044
We have an open issue with variable products now and our developers are working on it. Please be patient and maybe not use variable products for now, if you can.
VictoriaApril 30, 2018 at 2:17 pm #949082
here is the reply we’ve gotten from the developer…if it helps.
“Its a layout builder problem.the layout builder is not matching woocommerce variable product ofcourse there has option take content.. first open your product example:https://www.saltwatertribe.com.au/product/manta-ray-window/ then copy your product information.then go to edit product and click default layout + paste information.thats enough”
Please advise when the issue has been fixed by your developer :)
ThanksMay 3, 2018 at 5:23 am #950444
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