Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • March 20, 2018 at 2:47 am #929468
    YCreative

    Hi. We have another Warning message coming up in selected shop pages like this one (see link):

    I Believe in Unicorns – Kids Organic Tee

    Warning: array_keys() experts parameter 1 to be array, null given in….

    Help would be appreciated

    March 20, 2018 at 9:11 am #929587
    YCreative

    This seems to be an error in products that are variable.

    March 20, 2018 at 9:38 am #929619
    Victoria

    Hi YCreative,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 20, 2018 at 10:01 am #929637
    YCreative

    Thanks, much appreciated.

    • This reply was modified 6 years, 8 months ago by YCreative.
    March 21, 2018 at 10:53 am #930475
    YCreative

    Hi,

    Have you had any luck with trying to fix the issue with our website?

    We would really appreciate help with this as soon as possible.

    Thanks

    March 21, 2018 at 9:02 pm #930846
    Basilis

    Hi,

    You need to update on latest version of Enfold.
    That should solve all the issues.

    Best regards,
    Basilis

    April 3, 2018 at 7:23 am #936342
    YCreative

    Hi Basilis.
    I’ve checked and we are running the latest version and all Plugins are updated also.

    April 3, 2018 at 6:50 pm #936714
    Basilis

    Hi,

    The issue seems to be coming from WooCommerce and not our theme.
    I am not sure that it is the latest version, there is something wrong on the template file

    Best regards,
    Basilis

    April 28, 2018 at 11:22 pm #948476
    YCreative

    OK, so have gone external to get some assistance with this issue and have been advised that the issue is the Avia Layout Builder: it is not supporting variable products. There is even a warning that says it will not work will all woocommerce extensions. It was working fine and then stopped all of a sudden. WHo is best placed to help with this?

    April 30, 2018 at 12:49 pm #949044
    Victoria

    Hi YCreative,

    We have an open issue with variable products now and our developers are working on it. Please be patient and maybe not use variable products for now, if you can.

    Best regards,
    Victoria

    April 30, 2018 at 2:17 pm #949082
    YCreative

    HI Victoria.
    here is the reply we’ve gotten from the developer…if it helps.
    “Its a layout builder problem.the layout builder is not matching woocommerce variable product ofcourse there has option take content.. first open your product example:https://www.saltwatertribe.com.au/product/manta-ray-window/ then copy your product information.then go to edit product and click default layout + paste information.thats enough”

    Please advise when the issue has been fixed by your developer :)

    Thanks

    May 3, 2018 at 5:23 am #950444
    Victoria

    Hi YCreative,

    We don’t have an ETA for this issue at this point, unfortunately. If you can, use the directions given to you by that other developer.

    Best regards,
    Victoria

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