Viewing 3 posts - 1 through 3 (of 3 total)
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  • April 5, 2019 at 6:17 pm #1087552
    andyd69

    Hi guys

    https://harmoniesinwood.co.uk/ website has errors, as follows:

    Fatal error: Call to undefined method AviaHelper::av_mobile_sizes() in /home/harmoniesinwood/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php on line 399

    I tried to update the Enfold latest version and it broke entirely. I then ran the site back to this mornings back up, which returned the site live but with the above error and pages not working.

    Please advise urgently.

    thanks, Andy

    April 5, 2019 at 6:45 pm #1087560
    andyd69

    New error:

    Fatal error: Uncaught Error: Call to undefined method AviaHelper::av_mobile_sizes() in /home/harmoniesinwood/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php:399 Stack trace: #0 /home/harmoniesinwood/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php(266): avia_slideshow->advanced_slide() #1 /home/harmoniesinwood/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullscreen.php(744): avia_slideshow->html() #2 /home/harmoniesinwood/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(250): avia_sc_slider_fullscreen->shortcode_handler(Array, Array, ‘av_fullscreen’, Array) #3 /home/harmoniesinwood/public_html/wp-includes/shortcodes.php(319): aviaShortcodeTemplate->shortcode_handler_prepare(Array, ‘<br />\n[av_full…’, ‘av_fullscreen’) #4 [internal function]: do_shortcode_tag(Array) #5 /home/harmoniesinwood/public_html/wp-includes/ in /home/harmoniesinwood/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php on line 399

    April 7, 2019 at 9:37 am #1087906
    Rikard

    Hi Andy,

    You are running a very old version of the theme. Could you try to update to the latest version of the theme (4.5.5) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please delete the old version of the theme, then upload the new one. Make sure that you have backups of the site before you start updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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