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Posts
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Hello, I need your help. I updated the theme on Friday and realized that MASONRY GALLERY images are not loading on the screen.
Can you help me?
LINK
Hey mleite1,
Here is a thread for you to consider
https://kriesi.at/support/topic/theme-update-issue-error-with-the-update-to-4-2-4-the-headline-rotator-stops/If you need further assistance please let us know.
Best regards,
VictoriaVictoria, thanks for the feedback. The post you indicated to read does not solve my problem. Why, can you help me? I made the access data available to my manager.
Hi,
If you follow what Kriesi has written it would help you get the issue solved.
IF you want us to help further we would need FTP Access but again, you need to follow the details as that is what we will have to do also.Best regards,
BasilisBasilis, all right? I read the information from Kriese but I did not understand how to solve it. It says you need to uninstall plugins. Which are? All? A huge problem this. I can not disable plugins randomly. I have plugins that are from SEO and others that the system uses fulltime.
This problem came after the last update. We can not be harmed by something we do not master and do not know how to solve.
This was not caused by us.
Hello, I really need to fix this problem. Our site is content creations with this problem. It does not load the thumbs on the screen. This poses a huge problem for my agency.
Hello Enfold support. I need your help to get my site back up and running as it should. We are an advertising agency and the images registered in MANSORY GALLERY do not carry on the screen of the whole site. This is causing a huge loss.
Hi,
Please understand that we go through all issues and we keep a sequence.
We do try to help everyone but we have a timeframe of 24 – 48h.
I would suggest also that as you are a design agency, please create a staging so you can be able to control the updates.
in the meantime, I need to allow us to disable plugins even as they will be random, so we can try debug the problem.Best regards,
BasilisBasilis, I just disabled everyone except SEO YOAST. I am afraid to lose all the work developed months if I disable this plugin.
I need the site to re-run the galleries. Very much harm to us.
Basilis, is it possible for me to install the previous version that has no problems? We need our site working.
Please help us.
Hi mleite,
Try deleting ‘enfold’ folder from the theme folder.
Then download the latest version and upload it.Had the same problem, it solved the problem, as it was not enough just to overwrite the files.
(Remember to make a backup of ‘enfold’ folder if you have made changes – if you are using a child theme, it is not necessary to make a backup of ‘enfold’.)
Regards Pete
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