ERROR 500 - Support | Kriesi.at - Premium WordPress Themes

Viewing 6 posts - 1 through 6 (of 6 total)

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December 17, 2015 at 3:03 pm #554414

galvano
Participant

Hi,
I experienced issues installing the theme from WP, so I installed it via FTP.
When I try to activate it, the site crashes, giving a “500 error”.
The site is unavaiable and I can operate only via FTP.
In WP, before the installation of the theme I have activated only the plugin Jetpack.
Is there any known compatibility issue between the theme and jetpack?
Thank you for the support.
Galvano

December 18, 2015 at 5:41 am #554827

Rikard
Keymaster

Hi galvano,

I haven’t heard of any issues with JetPack, you could try to increase the memory allocated to PHP in WordPress though: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP. It would probably be a good idea to contact your hosting provider as well since it’s an internal server error.

Thanks,
Rikard

December 28, 2015 at 2:21 pm #557692
eisme
Participant
Hi,

I have the same issue – could someone please help me. FYI if i’m on another theme it is working.
- This reply was modified 8 years, 5 months ago by eisme.
December 28, 2015 at 2:39 pm #557696

Yigit
Keymaster

Hi!

@eisme replied you here – https://kriesi.at/support/topic/500-internal-server-error-10/#post-557695
Please stick to your topic.

Best regards,
Yigit

December 28, 2015 at 4:55 pm #557757

galvano
Participant

Hi!
With the latest release all the issues are gone. Thanks for the support!
Galvano

December 28, 2015 at 5:07 pm #557764

Yigit
Keymaster

Hey!

You are welcome!
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Happy holidays :)

Regards,
Yigit
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