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The item purchase code is invalid and we are unable to update the theme. What kind of scam is this?
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.Hey JLJF-Janet,
Thank you for the inquiry.
According to the errors above, the private or personal token lacks the required permissions. Please try generating the token again and ensure that the required scopes or permissions are checked. For more info, please review the documentation below:
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
These are the required permissions:
- View and search Envato sites (checked by default) (Required) - View the user’s Envato Account username - View the user’s email address - View the user’s account profile details - Download the user’s purchased items (Required) - Verify purchases of the user’s items - List purchases the user has made (Required)Best regards,
IsmaelHi,
Looks like you’ve tried to update the theme using the purchase code instead of the personal token. Please review the links that we provided above on how to properly generate a personal token, which can be used to update the theme via the dashboard. If you’re unable to generate a token, you can still update the theme manually via S/FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
Ismael
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