Tagged: enfold
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November 1, 2018 at 4:56 pm #1028894
Hey, guys.
We’ve seen couple of similar threads about it and tried suggested ways of fixing it and it didn’t work for us. We are still getting this:Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Purchases: A problem occured accessing your purchases. Unable to check for updates.Please help.
Thank you.November 4, 2018 at 11:30 pm #1029707Hey levlaneadvertising,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisNovember 9, 2018 at 11:59 am #1031617This reply has been marked as private.November 13, 2018 at 4:23 pm #1033054Hi,
Can you try the solution posted on this thread: https://kriesi.at/support/topic/envato-private-token-doesnt-work/#post-1023876
Hope this helps.Best regards,
Nikko -
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