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  • #1333732

    Hi, the following message is under Enfold Themes Update:

    The last time we checked your key, we couldn’t connect to Envato:

    Purchases could not be accessed
    Username could not be accessed (only required for your information)
    The email could not be accessed (only required for your information)

    The following errors occurred:

    Purchases: Your private key is invalid.
    Username Your private key is invalid.
    email Your private key is invalid.
    Purchases: Your purchases cannot be accessed. We cannot check for updates.

    Do you have a solution for this?

    Best

    John

    #1333743

    Hi John,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and make sure that you have enabled all required tokens.

    If that does not help, please try testing with Envato Market plugin – https://www.envato.com/lp/market-plugin/ :)

    Regards,
    Yigit

Viewing 2 posts - 1 through 2 (of 2 total)
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