Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 18, 2019 at 8:31 pm #1068585
    wgiammona

    Hello–I’m a little behind the times and trying to upgrade my Enfold theme as part of my managed WordPress v5.0.3/PHP version 5.6 site. Whenever I try to upgrade the theme, I get this error:

    “Downloading update from …
    An error occurred while updating Enfold: Download failed. A valid URL was not provided.”

    I searched the forums and found that the moderator in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/ said to open a new thread if you were having trouble.

    So, I’m opening up a new thread. Any help is appreciated! Thanks!

    February 19, 2019 at 2:22 am #1068704
    Nikko

    Hey wgiammona,

    Thanks for doing that.
    Please try the solution on this thread first: https://kriesi.at/support/topic/update-4-5-2-to-4-5-3-doesnt-work/#post-1060358

    Best regards,
    Nikko

    March 3, 2019 at 11:18 pm #1074068
    wgiammona

    Hi Nikko–

    Thanks for responding. went to that link and found these instructions:

    Go to Enfold theme panel –> Update
    There should still be the update button for the theme
    Delete the Envato private token and click the revalidate or remove button
    The update button should still be there (but the token field is empty now) click update theme
    You should get the message Theme update successful but should still have the 4.5.2
    Now go back to theme panel –> Update
    Enter your private token again and hit validate
    After that check for theme updates manually till the update button shows up
    Click it and update…… hopefully now with no “download failed. Forbidden”

    But my Enfold Theme Update panel doesn’t have a private token. It has a “Your Themeforest API Key” field instead. I don’t have a “revalidate” or “remove” button.

    Thoughts? Thanks!

    March 4, 2019 at 5:02 am #1074124
    Nikko

    Hi wgiammona,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 4, 2019 at 8:22 am #1074225
    wgiammona

    Thanks! Login link in private section.

    March 4, 2019 at 11:31 am #1074288
    Nikko

    Hi wgiammona,

    Thanks, can you try to do the following? (make sure to backup your site first)
    Also I would suggest doing it first on a staging site (here’s a tutorial: https://themeisle.com/blog/wordpress-staging-site/ ) this way you can test it out first since your live site might get messed up with a lot of changes that has been added.
    1. Switch to a default wordpress theme like twentynineteen
    2. Delete the Enfold theme
    3. Upload the latest version of Enfold (enfold.zip) then set it as the active theme again.

    Best regards,
    Nikko

    July 6, 2019 at 8:17 pm #1116330
    wgiammona

    Yes, it’s been a while, but finally had a chance to try this and it worked! Thank you so much. I’ve been continuously impressed with both your product and the service!

    July 7, 2019 at 4:16 am #1116364
    Rikard

    Hi,

    Great, I’m glad that you got it working and sorry for the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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