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  • #336719

    Dear Support,

    1) I run Enfold v 2.6.2 but the available update (to 3.0) is not showing in the WordPress dashboard. Is that an error or by choice? And if so, why?

    2) Also, when adding Portfolio items, the button “Advanced Layout Editor” doesn’t respond. WordPress version is 4.0.

    PS: You support forum confirmation emails are getting through very slow. I might seem as they are not arriving.

    Thanx a lot!

    Kind regards,



    Hi gerardjp!

    Please try updating the theme via FTP –
    that should solve the issue. Please also make sure that your API key is correct –



    Have same trouble.

    Yigit i just upgrade by FTP the theme its work
    But doesnt fixe it.

    we have many ticket about this display trouble



    @zmata Can you elaborate please? What exactly is the issue you are having? If Advanced Layout Builder is not loading, please try de-activating all active plugins and check if that helps

    Best regards,



    Here the enfold bouton before patch :

    Here my enfold bouton after patch :

    I how you will understand.

    Lika i wrote before on other poste i always un active all pluggin but nothing


    we havent anymore the advenced option for editing display



    Do you mind creating a temporary admin login and posting it here privately?



    was already connect in admin (big)
    i just connect too with an other admin user
    And same result nothing happend



    No i mean, can you post admin credentials here privately so we can look into it?

    Best regards,

    This reply has been marked as private.

    To all, Please define / detail / announce which browser you use on which system (Mac / PC – windows 7, 7.5, 8, 10).
    Firefox? Internet Explorer (IE)?, Safari? That will be usefull to Kriesi Team.
    I used FF32 on Mac. It maybe that some issues get a better control when we use Google Chrome – which is something I did.


    This reply has been marked as private.

    Hey @zmata!

    What page is that on where you don’t have the button any longer? I logged into the site but see if on pages like normal.



    Ok im here …
    All my apologie to all.
    So long time i havent use back my WPadministration.

    Meaning i could do the same on ARTICLE like PAGE
    Finaly its work on PAGE editing. i gate back my Advanced option on this page … (PAGE)

    So all my apologie for wasting your time.

    Can you just confirm me this option doesnt exist on article editing ? unless the shortcode i had :)
    so sorry :)

    Thank you so mutch to helping us you open my way :)

    EDIT : FIXED !

    • This reply was modified 3 years, 1 month ago by  zmata.


    Yes, you can’t use the advance layout builder for post. :)


Viewing 15 posts - 1 through 15 (of 15 total)

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