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  • #1130600

    dear support team,

    I just wanted to update the ENFOLD theme for a customer and got a very strange error message.
    Currently the Theme Enfold Version 4.5.2 is installed. When I click update themes, it will start the update for a moment, but then abort and the following error message will appear: http://elianafe.com/support/error_message.png
    What can I do? can you help? I send you the access information to the site under Private Data.
    Best regards Diana

    #1130660

    Hey Diana,
    Sorry, but with that version of Enfold you will have to update via ftp due to some issues with how Theme Forest changed from using an API to a Token. After you update you will have to create a Token, please follow these steps to create the token.

    To update via ftp: The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    If you don’t feel comfortable doing this please include ftp access so we can assist.

    Best regards,
    Mike

    #1131268

    Thanks a lot. This worked perfectly!

    #1131482

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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