Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 4, 2020 at 9:22 am #1181193
    Louise_Brace

    Hi there

    I have a website that needs an Enfold update. It is running on 4.2.5 and I can see it needs updating, as I can no longer use the Avia block builder. However, the system is showing that no updates are required. I have an API key and I also have the Update themes and plugins from zipfile plugin but nowhere can I go to update the theme. Can you help please.

    February 4, 2020 at 9:47 am #1181199
    Evendril

    Hi there,

    think from this version you have to do it manually. Download the latest Version from themeforest and use this Plugin:
    https://de.wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    But you should do a backup before you update just in case……

    For future updates you need to generate a Personal Token from themeforest…
    More about this here:
    https://kriesi.at/documentation/enfold/theme-registration/

    Regards
    Alex

    • This reply was modified 4 years, 9 months ago by Evendril.
    February 4, 2020 at 10:42 am #1181208
    Louise_Brace

    I have got that plugin installed but it’s not giving the option for any updates. I will check again and come back if I can’t see the solution.

    February 4, 2020 at 10:49 am #1181210
    Evendril

    If you have the plugin installed.
    Go to themes and add the newest version of Enfold you downloaded from themeforest(.zip(You have to download the installable WordPress File – not the whole package)).

    Screen:
    https://d.pr/i/FeeFIy

    Regards
    Alex

    February 5, 2020 at 5:27 am #1181621
    Rikard

    Hi Louise_Brace,

    Sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    February 5, 2020 at 9:50 am #1181668
    Louise_Brace

    Thanks will do that Rikard

    February 6, 2020 at 9:00 pm #1182153
    Basilis

    Hi,

    Let us know if there is anything else we could do for you.

    Best regards,
    Basilis

    February 11, 2020 at 11:03 am #1183386
    Louise_Brace

    Hi Basilis

    As I feel a little unsure about doing this. Can you recommend someone who can help me to install the new theme version? Do you guys offer this service? I was going to pay Themeforest to do it, but they only help with setting up from the beginning, installing WP etc. Not just updating the theme.

    Otherwise I will have to see if my hosting company can help.
    Louise

    February 12, 2020 at 6:08 am #1183760
    Rikard

    Hi Louise,

    We can do it for you, but we will need FTP login details as well then. Please post them in private along with a verification that you have backups of your site, in case something should go wrong.

    Best regards,
    Rikard

    February 12, 2020 at 10:01 am #1183812
    Louise_Brace

    Hi Rikard, that’s great. Thank you! Details below. Backup is done every 24 hours by our hosting company and we haven’t made any changes in the last couple of weeks. We do have a child theme on the site though, so need to take that into account when updating. Thank you!

    February 14, 2020 at 5:53 am #1184388
    Rikard

    Hi,

    Thanks for that. I’ve updated your site to 4.7.3 now, please review it.

    Regards,
    Rikard

    February 14, 2020 at 5:42 pm #1184584
    Louise_Brace

    Thanks so much Rikard, I really appreciate your help on this :)

    February 15, 2020 at 3:04 pm #1184743
    Rikard

    Hi,

    No problem, we’re happy to help. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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