Viewing 17 posts - 1 through 17 (of 17 total)
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  • October 28, 2018 at 5:44 pm #1027273
    Wuelfing Matthias matismattis
    Guest

    hello together, i try different ways to contact you with my question, so hopefully im right here now!
    I have bought Enfold 4.3. in January 2018-and i believe, i will get Updates for the theme for one year? But know with 4.4. i get error, cant update my theme… i do the update always direct from my wp website, but this time it is not possible! so whats happen please? Thanks for helping me -Matthias User: mattismattis

    October 29, 2018 at 9:52 am #1027417
    Yigit

    Hi,

    Thanks for contacting us!

    Envato has updated their API and we implemented those changes in Enfold therefore you would need to update Enfold to the latest version 4.5 manually via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/

    If you have any other questions, issues or would like us to update the theme for you, please login to our support forum and start a new thread under Enfold sub forum :)

    Best regards,
    Yigit

    October 29, 2018 at 1:24 pm #1027517
    Wuelfing Matthias matismattis
    Guest
    This reply has been marked as private.
    October 29, 2018 at 1:26 pm #1027520
    Wuelfing Matthias matismattis
    Guest
    This reply has been marked as private.
    October 29, 2018 at 2:01 pm #1027550
    Yigit

    Hey,

    Not exactly, we release updates not only to fix bugs but also to add new features, improve existing features as well.
    For example, Envato has updated their API as mentioned above and we needed to update theme files to make sure auto updater feature works fine. That is why manual update is necessary.

    We can surely update the theme for you and it will not cost you anything, however you would need to login to our support forum as we only provide support to our registered users.

    Thanks for your understanding.

    Best regards,
    Yigit

    October 29, 2018 at 2:30 pm #1027570
    mattismattis
    This reply has been marked as private.
    October 29, 2018 at 4:37 pm #1027620
    Yigit

    Hi,

    After logging in, you can start new threads in Enfold sub forum – https://kriesi.at/support/forum/enfold/ :)

    Could you please post WP admin logins here privately so we can update the theme for you.

    Regards,
    Yigit

    October 29, 2018 at 4:44 pm #1027622
    mattismattis
    This reply has been marked as private.
    October 29, 2018 at 4:50 pm #1027625
    mattismattis
    This reply has been marked as private.
    October 29, 2018 at 5:05 pm #1027630
    mattismattis
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    October 30, 2018 at 10:39 am #1027937
    mattismattis
    This reply has been marked as private.
    October 30, 2018 at 4:44 pm #1028149
    Yigit

    Hi!


    @mattismattis     Login credentials did not work for me. Could you please post working login credentials in your own thread – https://kriesi.at/support/topic/enfold-update-yigit/? :)

    Best regards,
    Yigit

    October 30, 2018 at 6:23 pm #1028188
    mattismattis
    This reply has been marked as private.
    October 30, 2018 at 6:26 pm #1028189
    mattismattis
    This reply has been marked as private.
    October 30, 2018 at 10:53 pm #1028245
    Jordan Shannon

    Hey mattismattis,

    License is always valid for that install. If you decide to build a second site with Enfold you will receive a license specific to that install.

    Best regards,
    Jordan Shannon

    October 31, 2018 at 11:02 am #1028414
    mattismattis
    This reply has been marked as private.
    October 31, 2018 at 2:37 pm #1028485
    Yigit

    Hi,

    No, you would not need to purchase again each year. You can choose to extend your support when it expires but it is optional. You would still receive updates.
    Yes, you can use second license on any other website :)

    I hope that helps!

    Best regards,
    Yigit

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