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  • January 3, 2019 at 10:14 am #1049549
    DianaLoola73

    Dear Support Team.
    I have just installed and activated the theme ENFOLD for a client. The customer has purchased a license for ENFOLD from Themeforest and has sent me his TOKEN. I have entered this in the Dahsboard and unfortunately received the following error message:
    Last time we checked the token we were not able to connect to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following events occured:

    Purchases: Error code 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    What can I do now to activate the TOKEN?
    Thank you and best regards

    January 3, 2019 at 6:30 pm #1049671
    Vinay

    Hey Diana,

    Thank you for writing to us.

    Please ask the client if proper permissions are selected while creating the token. If not delete the token and create a new one with proper permissions as mentioned in the below link

    Theme Registration

    Best regards,
    Vinay

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