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  • #1412555

    Hi there!

    I am working with a new client that had the ENFOLD theme installed but never updated the theme (Current version is 4.2.2) nor have the keys/credentials tu update the theme. As a consequence, the theme is broken and no content changes can be made through the content builder.

    My suggestion for them was to finally buy the theme so we could normalize the issue. From the documentation that I read we need to make a folder update via FTP as the one with the API KEY is no longer available. However, when I replace the enfold folder with the newer files, the site broke and this error message appeared “There has been a critical error on this site.”. Anyways, I was able to restore the site with a previous backup that I made.

    Is there something else I should be doing despite uploading/replacing the previous enfold theme via FTP?
    The current wordpress version I have on the site is 6.1.3
    The site doesn´t have any Child enfold theme.

    I would really appreciate your help!

    Thanks,
    Mateo.

    • This topic was modified 7 months, 3 weeks ago by mateodc.
    #1412575

    Hey mateodc,
    Thanks for your question, it sounds like you are tring to overwrite the /enfold/ directory with the update, this can leave old unused files behind and cause an error.
    Try deleting the /enfold/ directory via FTP and then upload the new /enfold/ directory.

    Best regards,
    Mike

    #1412618

    Thanks a lot Mike! It worked.

    Great support.

    All the best,
    Mateo.

    #1412622

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 4 posts - 1 through 4 (of 4 total)
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