Enfold Theme Update Issues

Hi there!

I am working with a new client that had the ENFOLD theme installed but never updated the theme (Current version is 4.2.2) nor have the keys/credentials tu update the theme. As a consequence, the theme is broken and no content changes can be made through the content builder.

My suggestion for them was to finally buy the theme so we could normalize the issue. From the documentation that I read we need to make a folder update via FTP as the one with the API KEY is no longer available. However, when I replace the enfold folder with the newer files, the site broke and this error message appeared “There has been a critical error on this site.”. Anyways, I was able to restore the site with a previous backup that I made.

Is there something else I should be doing despite uploading/replacing the previous enfold theme via FTP?
The current wordpress version I have on the site is 6.1.3
The site doesn´t have any Child enfold theme.

I would really appreciate your help!

Thanks,
Mateo.

• This topic was modified 1 year ago by mateodc.