Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 19, 2018 at 8:17 pm #929298
    rosewoodva

    Hi There,

    I just updated the Enfold theme via FTP, and also applied the fix for the Instagram widget issue.

    These updates however changed formatting across the website, including Heading Fonts, and icon animations. Everything shows up properly in the page preview, but once changes are updated it doesn’t show properly.

    Website link in private content. Example is Counter on Homepage

    Deanna

    • This topic was modified 7 years, 7 months ago by rosewoodva.
    March 19, 2018 at 9:08 pm #929325
    Yigit

    Hey Deanna!

    Could you please try going to Enfold theme options and saving your options and check if that helps? If it does not, please post FTP and WP admin logins here privately so we can look into it.

    Best regards,
    Yigit

    March 19, 2018 at 9:18 pm #929334
    rosewoodva

    Thanks Yigit,

    I tried saving the theme options, but it didn’t change anything. Changes also affected galleries on pages as well.

    FTP and WP admin logins are below. Thanks!

    March 20, 2018 at 7:59 am #929575
    Victoria

    Hi rosewoodva,

    Your theme version is 4.2.4, here is a thread about the issue in that version:
    https://kriesi.at/support/topic/theme-update-issue-error-with-the-update-to-4-2-4-the-headline-rotator-stops/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 21, 2018 at 5:54 pm #930707
    rosewoodva

    Hi Victoria,

    Unfortunately the thread does not provide me with a solution – it appears that a Kriesi Keymaster applied a fix to their server.

    I provided WP and FTP access, can someone please help?

    Thanks,
    Deanna

    March 23, 2018 at 3:14 am #931748
    Ismael

    Hi,

    Please go to the config-templatebuilder > aviashortcodes folder. Delete every shortcode files and replace it with the updated aviashortcodes content. We are currently moving every elements or shortcodes inside their own directory so if you updated the theme manually via FTP, the shortcode files will be duplicated.

    Best regards,
    Ismael

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