Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 14, 2025 at 4:07 pm #1488047
    KJ Charles
    Guest

    Hi

    My website was set up for me about ten years ago by a third party. They used Enfold theme. The theme now gives me a critical error on php 7.4 and I need to update for at least 8.2.

    Can you let me know how I go about getting this? Do I need to buy it again?

    August 14, 2025 at 4:36 pm #1488051
    Rikard

    Hey KJ Charles,

    If you don’t have access to the Themeforest/Envato account which was used to purchase your license, then I would suggest that you purchase your own. Otherwise you will have the same problem each time that you need to update or access the theme files. Once you have access to the theme files, then the update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    August 14, 2025 at 5:25 pm #1488055
    charmofmagpies

    Hi

    I found my account and downloaded the zip file, then uploaded it under Add New Theme, but got the following error message:

    The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.

    Please can you advise? Should I still delete the existing theme folder?

    KJ

    August 14, 2025 at 6:00 pm #1488058
    Rikard

    Hi,

    Thanks for the update. Are you sure that you are trying to install the correct file? When you have downloaded the theme package from Themeforest, then you might have to unpack that file on your local machine. Select the enfold.zip file located inside of the unpacked directory.

    Best regards,
    Rikard

    August 18, 2025 at 12:25 pm #1488178
    charmofmagpies

    Hi

    I updated the theme. However, the website now doesn’t work properly on mobile: the headers and menus are not visible, so only the text on the front page can be seen.

    Please can you help? It works fine on desktop. I have updated all plugins.

    Thanks

    KJ

    August 18, 2025 at 5:17 pm #1488194
    Rikard

    Hi,

    Are you running a child theme or have you added any styling customisations in Quick CSS? If so, then please try to temporarily disable any customisations you have added to see what happens then.

    Best regards,
    Rikard

    August 19, 2025 at 9:45 am #1488235
    charmofmagpies

    I am not running a child theme.

    I had some customisation in Quick CSS, but I removed it and it didn’t make a difference.

    August 19, 2025 at 6:39 pm #1488257
    Rikard

    Hi,

    The mobile menu is visible on my end now, please check in a private or incognito browser window.

    Best regards,
    Rikard

    August 19, 2025 at 6:44 pm #1488261
    charmofmagpies

    Sorry, I forgot to delete this! Apologies. I fixed it, it was a plug in interfering.

    August 19, 2025 at 8:13 pm #1488268
    Rikard

    Hi,

    Great, I’m glad that you found the problem. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    August 20, 2025 at 11:30 am #1488298
    charmofmagpies

    Please close it. Thank you!

    August 20, 2025 at 1:03 pm #1488308
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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