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  • April 24, 2018 at 9:23 am #945763
    grundin

    Hi there,

    How can i get Enfold Theme Options from database and import into Enfold theme?

    Actually our website shows blank screen, so we updated all plugins, site work after update all the plugins but enfold theme options not showing.

    How can i get Enfold Theme Options back?

    Any help will be highly appriciated!

    April 24, 2018 at 11:42 am #945860
    Nikko

    Hey grundin,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    April 25, 2018 at 1:40 pm #946562
    grundin

    Hi there,

    Please find site login info in Private Contnent.

    Please check and let me know.

    Thanks!

    April 25, 2018 at 4:26 pm #946679
    Vinay

    Hi,

    The theme settings looks fine to me.

    If you lost the changes there is no easy way to get it unless you have exported and saved a backup of the settings file from Enfold > Import/Export tab.

    I’m afraid you have to start from scratch and set up, for now, please make sure to backup theme options settings for future use from Enfold > Import/Export tab.

    Best regards,
    Vinay

    April 25, 2018 at 4:47 pm #946699
    grundin

    Can you look at our ftp on the old site? Were it all went blank.

    April 27, 2018 at 7:48 am #947694
    Vinay

    Hi,

    Unfortunately, there is nothing we can do about the theme settings that are lost unless you have a backup.
    To avoid losing the modifications in the future we recommend using a child theme and backup the theme settings from the import/export tab.

    Using a Child Theme

    Best regards,
    Vinay

    April 27, 2018 at 7:51 am #947696
    grundin

    But the setting is there. But the site is blank.

    April 28, 2018 at 9:59 pm #948465
    Basilis

    Hi,

    Can you do a web site restore, is it possible?

    Best regards,
    Basilis

    May 2, 2018 at 2:53 pm #950088
    grundin

    No, web site restore is not possible.

    • This reply was modified 6 years, 7 months ago by grundin.
    May 3, 2018 at 10:55 am #950646
    grundin

    Is there anyway to get the enfold settings from the site?

    May 3, 2018 at 6:24 pm #950988
    Nikko

    Hi grundin,

    The only enfold settings you can get from the site is the current settings which you can export in Enfold > Import/Export > Export Theme Settings File.
    If you’re looking for the previous settings, unfortunately this could not be recovered, unless you import from a demo then we should be able to help you with it.
    If you didn’t have any backup then I’m afraid that we can’t help, the only thing we could do is to advise you to always to a backup before an update also to create a stage site where you can apply the update first without affecting the live site.

    Best regards,
    Nikko

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