Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 7, 2019 at 4:10 am #1075727
    JeffDale

    I have lost advanced editing access to my enfold developed sites. I have installed the Classic Editor app and still no change. My computer system is MacOS High Sierra version 10.13.1, WordPress is 5.1 and I’m up to date on the theme. I’ve tried two different browsers Safari 11.0.1 and Google Chrome Version 72.0.3626.121. Do I need custom coding to regain editing functionality? Need Help ASAP!

    March 8, 2019 at 2:08 pm #1076378
    Rikard

    Hey JeffDale,

    How can we help you out if you don’t give us anything to work with? Are you running 4.5.4 and have you selected to use the Classic Editor in the main page of the theme options?

    Best regards,
    Rikard

    March 8, 2019 at 6:24 pm #1076435
    JeffDale

    I am running 4.5.4 and yes Classic Editor is selected in main theme options.

    To be more specific on my issue: I can see and move layout boxes around, just can’t select them to edit the content inside. When I hover the box highlights but when I click on them nothing happens. It’s acting like it’s locked.

    March 8, 2019 at 8:51 pm #1076468
    JeffDale
    This reply has been marked as private.
    March 10, 2019 at 5:45 am #1076886
    Rikard

    Hi,

    Thanks for that, I get the same results on my end. Could you try to disable all plugins to see if there’s a conflict coming from any of them? If that is not the case then please try to reinstall the theme, delete the current version then replace it with a fresh download from your Themeforest account. Make sure that you have backups of the site before doing this.

    Best regards,
    Rikard

    March 10, 2019 at 6:03 am #1076892
    JeffDale

    When I try an deactivate a plugin called bbPress the screen goes white and I can’t seem to deactivate it. Advise?

    March 10, 2019 at 6:07 am #1076893
    JeffDale

    Never mind, when I updated it I was able to deactivate it.

    March 10, 2019 at 6:43 am #1076901
    JeffDale

    I deactivated all plugins, deleted the theme, and reinstalled the theme from a zip file download and still no change to the site. Currently the only theme now activated is Classic Editor.

    FYI, I’m experiencing the same issues with a site I’m building for another client, it is a subdirectory off my main site. Could their be any conflicts going on here? Having said that the programmer helping me with the Event Espresso portion of the client’s site is not experiencing editing problems. I will confirm that again, maybe she only looked to see if the events portion was working correctly.

    March 11, 2019 at 4:54 am #1077205
    Rikard

    Hi,

    Can we stick to your other thread from now on please? Having two threads for the same problem is counterproductive.

    Best regards,
    Rikard

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