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February 2, 2021 at 10:58 am #1277053
A website I worked on for a friend has mysteriously disappeared. There is only a white screen where it should be.
When I login to wordpress, I can see the message under Enfold ‘there has been a critical error on this website. Please check your site admin email inbox for instructions.’
I don’t know where this email is & I don’t know how to fix this!
Can you please help me?February 2, 2021 at 11:11 am #1277064Hi jd2011,
Thanks for giving us access.
It seems you are still using Enfold 3.3.2 and have updated WordPress to 5.6 which is incompatible.
Please update it to the latest version of Enfold (4.7.6.4) but first, backup your site:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/Then do the following steps:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.Best regards,
NikkoFebruary 5, 2021 at 4:30 am #1277819That worked! Thank you sooooo much :)
February 5, 2021 at 5:30 am #1277825Hi jd2011,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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