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Viewing 29 posts - 1 through 29 (of 29 total)
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  • February 20, 2019 at 2:27 am #1069238
    jmarmas3130

    I am currently running wordpress 5.0.3 and enfold theme 4.5.2. Based on what Godaddy is saying there is either a conflict with Avia Builder when it comes to WordPress 5+ or it could be a theme issue as to why it is not working/loading properly on the backend.

    They said check with the developer to see if you guys had any ideas or could help me get it working properly.

    I am not running the newest version of enfold yet because I am in the process of changing my site and wanted to wait.

    Also I paid 43.00 dollars for support and is this how you guys do support? I can submit a ticket directly?

    Thanks for the help,

    February 20, 2019 at 4:03 pm #1069507
    Rikard

    Hey jmarmas3130,

    This is our support forum yes, a new thread can be considered a ticket.

    Did you try to activate the Classic Editor in the main page of the theme options? If that doesn’t help then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    February 21, 2019 at 2:40 pm #1069950
    jmarmas3130

    Rikard,

    Did not work. Still the same result on the “recent news” page.

    February 25, 2019 at 12:21 am #1071056
    jmarmas3130

    Any update on this?

    February 26, 2019 at 5:55 am #1071630
    Ismael

    Hi,

    We would like to apologize for the late response.

    You have to set the front and the blog page on the Enfold > Theme Options panel. If you want to use the advance layout builder for your posts or blog page, set the Enfold > Blog Layout > Blog Layout to the very last option.

    Best regards,
    Ismael

    February 26, 2019 at 5:57 am #1071631
    Ismael

    Hi,

    UPDATE: I found some errors when I checked the “recent news” page. Please set the builder to debug mode so that we can inspect the actual shortcodes.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    February 26, 2019 at 1:47 pm #1071760
    jmarmas3130

    What did you do to my website!!!!! Now my homepage is set to a blog page and the recent news is set to something else????? Come on……

    February 26, 2019 at 1:48 pm #1071762
    jmarmas3130

    I fixed it but why would you leave it like that? Looked horrible.

    • This reply was modified 5 years, 9 months ago by jmarmas3130.
    February 27, 2019 at 1:52 am #1072107
    Ismael

    Hey!

    I would like to apologize for that. I might have spaced out and forgot to set the settings back after I replied here. Is everything working now?

    Cheers!
    Ismael

    February 27, 2019 at 1:59 am #1072109
    jmarmas3130

    Yes, but not what I wanted to see this morning.

    February 27, 2019 at 2:02 am #1072111
    jmarmas3130

    Looking at the documentation you provided about the “debug mode” and error message. I gave you the log in information why would I need to set this? Can’t you do this?

    Keep in mind I am not a developer nor do I pretend to be one. I am a sales guy that can speak tech.

    Thanks,

    March 1, 2019 at 3:08 am #1072818
    Ismael

    Hi,

    I tried to edit the files from the Appearance > Editor panel but I get an error. Would you mind adding the FTP details in the private field? We need to add the debug mode snippet.

    //https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Do you remember adding any custom script to the “recent news” page? If there is custom script, after adding the debug mode, try to remove the script manually from the shortcodes field.

    Best regards,
    Ismael

    March 1, 2019 at 3:29 am #1072824
    jmarmas3130

    I tried to edit the files from the Appearance > Editor panel but I get an error. Would you mind adding the FTP details in the private field? We need to add the debug mode snippet. – I would love to but first where would I find the FTP details? Isn’t that something you can access since you have access to the backend?

    //https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Do you remember adding any custom script to the “recent news” page? If there is custom script, after adding the debug mode, try to remove the script manually from the shortcodes field. – I was not the person that originally built the site it was a web company 5 years ago. I have no idea if there is some script in the shortcode field. Where would I even look?

    Remember I am not a developer/designer. I can only do basic type things so you need to work with me here and keep it simple.

    March 1, 2019 at 1:15 pm #1073157
    Ismael

    Hi,

    I would love to but first where would I find the FTP details? Isn’t that something you can access since you have access to the backend?

    You have to ask your hosting provider for the FTP login info. Where is the site hosted? You can usually find the FTP details in your cpanel.

    To give you an idea: https://my.bluehost.com/hosting/help/ftpaccounts

    Best regards,
    Ismael

    March 6, 2019 at 3:47 pm #1075526
    jmarmas3130

    Here is the FTP login information

    March 11, 2019 at 11:05 am #1077259
    Ismael

    Hi,

    Thanks for the update.

    The login credentials are invalid. What is the host name, and where did you get that info?

    Best regards,
    Ismael

    March 12, 2019 at 2:07 am #1077603
    jmarmas3130

    I got it from the hosting details page under FTP and files section on the Godaddy backend. They are the ones hosting it. That information is the primary FTP user.

    Did you enter the password correct?

    March 12, 2019 at 2:09 am #1077604
    jmarmas3130

    here is the host name from what i can see

    March 15, 2019 at 7:53 pm #1079218
    jmarmas3130

    Where are we at with this? I responded so a response would be nice. Taking way longer than it should considering I am paying for support. At this rate I will have to buy another 6 months of support.

    Please advice.

    March 18, 2019 at 10:19 am #1079791
    Ismael

    Hi,

    We would like to apologize for the late response. Unfortunately, the login credentials don’t work no matter what protocol or settings we use. Have you tried to contact your hosting provider? They should be able to help you set up a valid FTP account.

    Best regards,
    Ismael

    March 19, 2019 at 2:12 am #1080164
    jmarmas3130

    So I spoke with Godaddy and they had no trouble logging in to the FTP with the information I provided. Here is some other information so hopefully this works.

    March 21, 2019 at 8:25 am #1081217
    Ismael

    Hi,

    Could you ask the GoDaddy support to take a screenshot of their FTP settings? It doesn’t work on our end using FileZilla. We tried both SFTP and FTP plus multiple config combinations to no avail.

    Best regards,
    Ismael

    March 22, 2019 at 7:51 pm #1081985
    jmarmas3130

    So I heard back from Godaddy and after they finally really dug into why you can’t access the FTP with the information I have provided it turns out they have some FTP issue on their side that is effecting not only this server but others.

    They said give them 8 hours from this morning and try logging in again using the information I provided. If it doesn’t work could be a firewall situation then.

    Let me know if you can get in.

    March 25, 2019 at 5:04 am #1082508
    Ismael

    Hi,

    It’s still not working. Please hire a freelance developer or contact our partner, Codeable.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    March 25, 2019 at 1:24 pm #1082649
    jmarmas3130

    Yeah that is not happen. I paid for 6 months of support so we are going to get it fixed. I will let them know and get back to you.

    They could be still having issues with the FTP so I will check.

    Thanks,

    • This reply was modified 5 years, 9 months ago by jmarmas3130.
    March 25, 2019 at 4:08 pm #1082735
    jmarmas3130

    I tested it with filezilla and it worked no problem using the login I am providing below. I am not technical and was able to get in so………

    When did you try to get in and what did you use for login?

    March 27, 2019 at 1:19 pm #1083563
    Ismael

    Hi,

    Thanks for the update.

    That one is working. So we managed to set the builder to debug mode and checked the recent news page, but it’s now empty. Good news is that we don’t see any errors both in the front and back end. Did you edit the page? (see private field)

    Best regards,
    Ismael

    March 27, 2019 at 1:43 pm #1083591
    jmarmas3130

    Nice at least there is no error anymore and on the frontend and backend it’s working. I have not touched that page since it was built by a web dev company. Is there something supposed to be in there?

    When I post I just go to the “post” section and add posts.

    March 29, 2019 at 12:33 am #1084342
    Ismael

    Hi,

    No, you don’t have to modify it because it is set as the blog page unless the Blog Layout > Blog Layout settings is set to the last option. This option allows you to add custom content or modify the blog page using the advance layout builder.

    Best regards,
    Ismael

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