Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 30, 2013 at 8:52 pm #203871
    PhilCarabet

    Hi,

    A few weeks ago, the Advanced Layerslider on my homepage just stopped displaying – now showing a blank space where slider used to be ( http://www.inspiredintermedia.com ). I have screen captures of the site and of the wp admin edit page view.

    Please help!!

    Phil Carabet

    December 30, 2013 at 9:55 pm #203881
    Yigit

    Hi PhilCarabet!

    You are currently using Enfold version 2.0.1 which is fairly old. Please login on ThemeForest with the account you have purchased Enfold and go to Downloads section to download the latest version and update via FTP. Let us know if issue remains after the update
    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Regards,
    Yigit

    January 2, 2014 at 6:31 pm #204579
    PhilCarabet

    Hi again,

    Theme is up to date but the problem persists – any other ideas?

    January 2, 2014 at 7:16 pm #204610
    Devin

    Hi!

    Looks like you are actually still running 2.0.1 on your live site: http://inspiredintermedia.com/wp-content/themes/enfold-new/style.css

    Where as the regular enfold theme folder is correctly updated: http://inspiredintermedia.com/wp-content/themes/enfold/style.css

    So you would need to switch over to the “enfold” version instead of what you are currently using which is “enfold-new” that you re-named at some point.

    Cheers!
    Devin

    January 6, 2014 at 9:44 pm #205975
    PhilCarabet

    Hi again,

    I tried replacing the enfold-new with the updated enfold version, but when I did, the slider remained not visible. Any other ideas besides rebuilding from scratch?

    January 6, 2014 at 10:33 pm #206004
    PhilCarabet

    Just updated the current version and the following messages appeared:

    Warning: require_once(class-envato-protected-api.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/48/11359548/html/wp-content/themes/enfold-new/framework/php/auto-updates/class-pixelentity-theme-update.php on line 32

    Fatal error: require_once() [function.require]: Failed opening required ‘class-envato-protected-api.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/48/11359548/html/wp-content/themes/enfold-new/framework/php/auto-updates/class-pixelentity-theme-update.php on line 32

    January 7, 2014 at 8:52 am #206199
    Ismael

    Hi!

    Please post the login details here as a private reply. We would like to inspect it.

    Best regards,
    Ismael

    January 8, 2014 at 10:03 pm #207110
    PhilCarabet
    This reply has been marked as private.
    January 9, 2014 at 8:19 am #207269
    Ismael

    Hi!

    The LayerSlider is working now. Please remove browser cache then reload the page a few times. Test it on another browser.

    Cheers!
    Ismael

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Enfold Theme: Advanced layerslider stopped displaying’ is closed to new replies.