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  • January 12, 2022 at 10:11 am #1335204

    Berk Ataç

    Hello, my customer has a site with Enfold Theme installed. Recently I am unable to access menu items under Apperance tab like menu, widgets, custimize etc. It say that my site has a critical error.
    WP versison is 5.8.3
    Theme version is 4.6.3.1
    This is an old site so i do not have Envato private token an i do not know how to get it to update theme. Apperantly they do not even know where the theme is even bought.

    Can you please offer us a solution? Can you check the site with admin info if we gave it to you?

    Also, if we buy the theme again and enter token, will that be valid for the already installed version? And will the site look same if we install new Enfold theme?

    Thank you

    January 12, 2022 at 12:38 pm #1335226

    Rikard
    Moderator

    Hi Berk,

    If you purchase a new license and register that, then that should be enough for updating: https://kriesi.at/documentation/enfold/theme-registration/. If you should continue having problems, then please include admin WordPress login details in private.

    Best regards,
    Rikard

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