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  • #1409070

    Dear Support Team:

    When I search in Enfold Support (https://kriesi.at/support/) for “Lightbox arrows” (without the quotes), and choose ‘No date limit – search all posts’, ‘last 9 months’, ‘last 12 months’ or ‘last 24 months’, I get this results page: There has been a critical error on this website. However when I choose either ‘last 3 months’ or ‘last 6 months’, it works, and gives me search results. Note that if I swap the order of the keywords, to “arrows lightbox”, the error still comes up.

    It happens with other second keywords after “Lightbox” (e.g. “Lightbox arrow”, Lightbox close”, “Lightbox color”, etc.), but not others (e.g. “Lightbox event”). And it also doesn’t happen with just the single keyword, “Lightbox”.

    I checked and it’s not the URL generated–the first URL below generates the error, the second does not (they’re identical except for the second keyword):

    https://kriesi.at/support/search/Lightbox+arrows/?avia_filter_search=yes&avia_search_forums=66&avia_search_dates=all&avia_search_include=no
    
    https://kriesi.at/support/search/Lightbox+event/?avia_filter_search=yes&avia_search_forums=66&avia_search_dates=all&avia_search_include=no

    By the way, I was doing that search in the first place because I was having problems with some images opening in the lightbox singly, on their lonesome, without the arrows to scroll through the other images on the page. But I opened another topic to inquire about that.

    Can you help please with this search issue.

    Thanks,
    Gary

    • This topic was modified 10 months, 2 weeks ago by garysch37.
    #1409247

    Hey Gary,

    Thank you for reporting this issue. We have been able to reproduce the problem on our end, but we are currently unsure about the specific cause for its occurrence on the search page. It appears to be intermittent, happening only when searching for certain keywords at certain times.

    We understand that this issue may be causing inconvenience, and we are actively investigating to determine the root cause and find a resolution. We appreciate your patience and understanding while we work towards resolving this matter. If you have any additional information or insights that could assist us in our investigation, please feel free to share them.

    For your other inquiry, please continue here: https://kriesi.at/support/topic/image-opening-in-lightbox-singly-without-arrows-to-scroll-through-all-images/

    Best regards,
    Ismael

    #1409336

    Thank you, Ismael, for your reply. I appreciate your team trying to figure out this anomaly. Good luck!

    All the best,
    Gary

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