Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 5, 2019 at 10:17 pm #1063360
    Yuri Gracida Sumano
    Guest

    We have recently upgrade to:
    Wordpress 5.0.3
    PHP: 7.0.6

    On Front End of our site all works ok, but Backend does not. When I try to edit a page I got a blank one.

    I change to debug mode on and saw avia errors on files located on enfold folder or subfolders, indicating deprecated function or errors.

    I guess next step is to upgrade enfold theme, but, I have two questions:
    1. Where can I download it from ? (Themeforest site?)
    2. What is going to happen to my custom code ?

    So, I need your help to fix this.

    Thanks !!!

    February 6, 2019 at 3:55 pm #1063668
    Yigit

    Hi Yuri,

    Thanks for contacting us!

    You are currently using a very old version of Enfold and updating it to the latest version would fix the issues you are currently having.
    If you do not have a valid license, you would need one to update the theme and receive support forum us. You can purchase Enfold here and then register to our support forum – https://kriesi.at/support/register/ using your purchase code to start new threads whenever you have a question or an issue.

    You can refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ to update Enfold to the latest version.

    Which files have you modified? You can use a child theme – https://kriesi.at/documentation/enfold/child-theme/ and move modified files to your child theme before updating the theme to avoid overwriting those changes.

    Best regards,
    Yigit

    February 6, 2019 at 3:59 pm #1063672
    Yuri Gracida Sumano
    Guest

    Hello !

    I have renew support fee, but I was unable to login/ register at your site. Hoy can I get correct id and password for your site also?

    Thanks !!

    February 6, 2019 at 4:01 pm #1063674
    Yuri Gracida Sumano
    Guest

    We basically change some css / ja files. Anything special steps to do ?

    February 6, 2019 at 4:07 pm #1063677
    Yigit

    Hey!

    Could you please post your purchase code in private content field so we can reset your forum account?

    You can simply insert your custom CSS code into style.css file of your child theme and refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#how-to-add-a-custom-js-files regarding JS files.

    Best regards,
    Yigit

    February 16, 2019 at 12:56 am #1067592
    Yuri Gracida Sumano
    Guest

    Hello, here is information requested

    February 18, 2019 at 7:58 am #1068172
    Rikard

    Hi,

    Thanks for that, I see that you have registered on the forum already. You are not using the same email address now though, could you post which email you registered with in private please? After that we can reset your password.

    Best regards,
    Rikard

    February 18, 2019 at 4:36 pm #1068446
    Yuri Gracida Sumano
    Guest
    This reply has been marked as private.
    February 19, 2019 at 8:21 am #1068808
    Rikard

    Hi,

    Thanks for that, but I can’t give out a password until we have verified that you are the owner of the account. The emails you listed is not the email which is registered for the account. I’ll post a hint in private.

    Best regards,
    Rikard

    February 19, 2019 at 11:17 pm #1069152
    Yuri Gracida Sumano
    Guest

    Hello

    That email registered belongs to an old team member, (Email address hidden if logged out) but he does not work for me anymore, so I need to re activate an account with any of my accounts because I have just paid support and need it.

    I cannot get in contact with (Email address hidden if logged out) by the way.

    Any ideas ?

    Thanks !!!

    February 20, 2019 at 11:07 am #1069394
    Rikard

    Hi,

    Thanks for that, that was all the confirmation we needed. I’ve changed the email and pass for the account to the details in private.

    Best regards,
    Rikard

    February 20, 2019 at 5:07 pm #1069541
    luigi

    Great !!!

    Please close this, I will create new support ticket.

    Thanks !!!

    February 20, 2019 at 5:23 pm #1069551
    Nikko

    Hi luigi,

    I’ll be closing this thread then.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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