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  • #1083808

    Bought Enfold last year, and now setting up. I have extended the support license.
    Trouble with slider on the demo. Clicked on “Edit front page (Advanced Layout Builder)” to edit the Enfold2017 banner, but it shows the need for update of a layerslider plugin. Can you please update the plugin? Also, I have the latest version of Enfold theme. Is the Enfold Child theme compatible with the new version, or do I need to download a new child theme? If so, where do I find that?
    Thanks,

    #1084916

    Hey pam_moviesonchatham,

    The base enfold child theme stays the same and can be found here: https://kriesi.at/documentation/enfold/child-theme/
    As for the layerslider issue, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1085217
    This reply has been marked as private.
    #1085230

    Hi Pam,

    Sure, we’ll help with that as well.
    Here’s the link: https://el.wordpress.org/plugins/temporary-login-without-password/

    Best regards,
    Nikko

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