Tagged: ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • July 17, 2019 at 11:23 am #1119522
    Killerwebsinfo

    Dear sirs,

    I have purchased your Enfold theme back in 2015, my hosting company tell me I need to update to PHP 7.2 when we do with the enfold theme activated we get an error message and the website will not display ?!?!

    We tested all plugins and discovered it is not a plugin, If we use another theme than update to 7.2 everything is okay so we know it is definitely the Enfold theme.

    I have checked the settings for any updates to Enfold, but it says we have the latest version.

    What can we do ?
    URL: http://www.premierlimohire.co.uk/

    Thank you

    July 17, 2019 at 6:16 pm #1119642
    Victoria

    Hey Killerwebsinfo,

    Can you please check server log for error?

    Best regards,
    Victoria

    July 18, 2019 at 1:54 pm #1119914
    Killerwebsinfo

    Hi

    The site is experiencing technical difficulties

    How can I send you the server error logs ?

    Thank you

    July 19, 2019 at 5:39 am #1120057
    Rikard

    Hi,

    You can post the logs on a service like pastebin and then link to them here.

    I’m not sure which version of the theme you are running though, the version in your style.css files says this:

    Version: 6.1.5

    That version doesn’t exist though, the latest version of the theme is 4.5.7. Could you make sure that you are running that please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.