Enfold not installing media? Media bin empty

I have installed enfold onto a new site, (used this theme on alot of sites…)

On completion, the media bin is empty… when i install the demo theme GYM… no media is installed and i get errors. So all the demo images are missing.

The host, vidahost… say its your problem. I was told to make sure the PHP version was correct… im told it is.
The code that was been displayed is now not there as the host did something to fix that….

Please advise…