Enfold matomo don't tracking

Hi,

Thank you for the info.

Can we access the dashboard? We have to see the theme options and the plugins. Please post the login details in the private field.

Best regards,
Ismael

Hi,

Thank you for the update.

The theme will only load the content of the Google Analytics field if the UA string, which is a sub string or part of the GA tracking ID, is found. But since you’re only using the Matomo script, which doesn’t contain the required string, the script doesn’t load.

As a workaround for the issue, we used this code in the functions.php file.

add_action('wp_head', function() {
	?>
	<!-- Matomo -->
<script type="text/javascript">
   // script here
</script>
<!-- End Matomo Code -->
  <?php
}, 100);
?>

This will load the Matomo script inside the head tag.

Best regards,
Ismael

Hi,

@HolgerBusse: As explained above, the theme will only render the content of the Google Analytics field if it contains the tracking ID. Did you also add the Google Analytics snippet in the field? The theme will only render the content of that field if the “UA-” string or text, which is a part of the tracking ID, is found.

Best regards,
Ismael

Hi,

Thank you for the update.

The theme actually uses the same wp_head hook to render the Google Analytics (GA) snippet, and the only difference is that GA has its own field in the theme options. Using the same wp_head hook for the Matomo script or snippet should be enough to make the tracking or analytics feature work.

// https://kriesi.at/support/topic/enfold-matomo-dont-tracking/#post-1201141

Add the hook in the functions.php file with the appropriate tracking snippet and it should work just fine.

The requests page will not be available anytime soon but rest assured that we put any requests that we found here in the forum into appropriate consideration. But for obvious reasons, only selected requests will be added to the theme.

Thank you for your understanding.

Best regards,
Ismael

Hi,

@doppelaxel: The content of privacy modal popup window is actually editable, so you should be able to remove the default privacy toggle including the button for Google Analytics, and edit the privacy content when necessary. Please check the documentation for more info.

// https://kriesi.at/documentation/enfold/privacy-cookies/#additional-custom-cookies

Make sure that the Modal Window Custom Content option in the Privacy & Cookies > Cookie Handling tab is enabled. The Google Analytics privacy toggle or shortcode is located in the Google Analytics Cookies tab.

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking in your browser here:

[av_privacy_google_tracking]

Just remove this shortcode..

[av_privacy_google_tracking]

.. or remove the whole Google Analytics Cookies tab if it is not needed.

Best regards,
Ismael