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  • #532162

    I added the mail chimp form – all looks good and when entering a email address it appears to be sent but the entry never makes it into mail chimp. Also, the ‘success’ message in the widget does not show after submission / the form simply disappears and nothing more.

    #532228

    Hey None!

    can u please provide us your backend access?
    I will also change the API connection, for testing issue so you know!

    THanks a lot

    Cheers!
    Basilis

    #532263

    I’ve noticed an issue where the ‘success’ message doesn’t always show up, but not tested extensively yet as limitations in the current implementation mean I can’t replace my active Mailchimp forms yet.

    #532404

    Hi @None,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    #532552

    See below

    #533953

    Hi!

    when trying to login, I get this error:
    “502. The page request was canceled because it took too long to complete”

    Can you check please?

    Cheers!
    Andy

    #534149

    Hi Andy, this should be resolved now

    #535529

    Hi!

    try to deactivate all plugins, to see if one is causing this issue and let us know about your results. Are we allowed to deactivate them temporarily by ourselves?

    Cheers!
    Andy

    #535594

    Yes you can, go ahead – I’ve made a backup already

    #535758

    FYI,

    I am seeing a customer has this same issue.

    http://mensauthenticitynetwork.com/about/

    Let me know if you figure this out.

    cheers.

    #537748

    Hi!

    a new version of the theme is available (Enfold v3.4.4). Please upgrade and let us know if things get better for you or if you still need help with this issue.

    Regards,
    Andy

    #537769

    Unfortunately that did not solve the issue :(

    #539481

    Hey!

    I can see a success message when entering en email adress into your newsletter form:

    View post on imgur.com

    So it seems to work fine for me. Can you confirm please?

    Regards,
    Andy

    #539711

    That’s because I took out the Enfold form and put in a gravity form.
    On the bottom of all pages I have just created a simple html form

    #541323

    Hi!

    I created a test page here and the form message displayed after I clicked the subscribe button. Screenshot:

    Please let us know if you receive it on mailchimp.

    Regards,
    Ismael

    #541516

    Unfortunately no new user added since the 20th of this month

    #544699

    Hey!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Andy

    #551232

    Hello I have a similiar problem. I can’t connect to Mailchimp using the API. I have this message: “Could not connect to Mailchimp with this API Key. Please try again with a different key
    You might also want to check your internet connection and make sure that mailchimp.com is available”

    I’ve already tryed different keys.

    #551941

    Hi,

    There seems to be an issue with Mailchimp in 4.4 and we’re working on a solution. https://core.trac.wordpress.org/ticket/34935

    Thanks,
    Rikard

    #553332

    Any news?

    Thank you

    #556103

    Hey!

    I think Kriesi needs some time to find a fix for it. Thanks for being patient.

    Best regards,
    Andy

    #990361

    same issue – can’t see the success message

    #990456

    Hi samdive,

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    #1131780

    I have encountered such a problem.
    How can I adjust?

    #1132210

    Hi yohopower,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

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