November 8, 2015 at 5:31 pm #532162
I added the mail chimp form – all looks good and when entering a email address it appears to be sent but the entry never makes it into mail chimp. Also, the ‘success’ message in the widget does not show after submission / the form simply disappears and nothing more.November 8, 2015 at 8:27 pm #532228
can u please provide us your backend access?
I will also change the API connection, for testing issue so you know!
THanks a lot
BasilisNovember 8, 2015 at 10:04 pm #532263
I’ve noticed an issue where the ‘success’ message doesn’t always show up, but not tested extensively yet as limitations in the current implementation mean I can’t replace my active Mailchimp forms yet.November 9, 2015 at 8:28 am #532404
Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
RikardNovember 9, 2015 at 1:41 pm #532552November 11, 2015 at 12:36 pm #533953
when trying to login, I get this error:
“502. The page request was canceled because it took too long to complete”
Can you check please?
AndyNovember 11, 2015 at 4:14 pm #534149November 13, 2015 at 5:18 pm #535529
try to deactivate all plugins, to see if one is causing this issue and let us know about your results. Are we allowed to deactivate them temporarily by ourselves?
AndyNovember 13, 2015 at 6:01 pm #535594November 13, 2015 at 10:56 pm #535758
I am seeing a customer has this same issue.
Let me know if you figure this out.
cheers.November 18, 2015 at 1:33 am #537748
a new version of the theme is available (Enfold v3.4.4). Please upgrade and let us know if things get better for you or if you still need help with this issue.
AndyNovember 18, 2015 at 2:35 am #537769November 20, 2015 at 1:01 pm #539481
I can see a success message when entering en email adress into your newsletter form:
So it seems to work fine for me. Can you confirm please?
AndyNovember 20, 2015 at 3:47 pm #539711
That’s because I took out the Enfold form and put in a gravity form.
On the bottom of all pages I have just created a simple html formNovember 24, 2015 at 4:47 am #541323
I created a test page here and the form message displayed after I clicked the subscribe button. Screenshot:
Please let us know if you receive it on mailchimp.
IsmaelNovember 24, 2015 at 12:33 pm #541516November 30, 2015 at 6:26 pm #544699
there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
AndyDecember 11, 2015 at 6:53 pm #551232
Hello I have a similiar problem. I can’t connect to Mailchimp using the API. I have this message: “Could not connect to Mailchimp with this API Key. Please try again with a different key
You might also want to check your internet connection and make sure that mailchimp.com is available”
I’ve already tryed different keys.December 14, 2015 at 6:08 am #551941
There seems to be an issue with Mailchimp in 4.4 and we’re working on a solution. https://core.trac.wordpress.org/ticket/34935
RikardDecember 15, 2015 at 11:11 pm #553332December 21, 2015 at 6:11 pm #556103
I think Kriesi needs some time to find a fix for it. Thanks for being patient.
AndyJuly 26, 2018 at 7:20 pm #990361July 26, 2018 at 9:39 pm #990456
Could you please give us a link to your website, we need more context to be able to help you.
VictoriaAugust 29, 2019 at 3:49 am #1131780August 30, 2019 at 9:25 am #1132210
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